Strategic Insights Architect — Turn Data into Decisions

Listen Labs, Inc; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Healthcare & dental

Flexible time off

Equity ownership

Job summary

Listen Labs is hiring an Insight Strategist to help customers unlock the full value of the platform. You’ll partner with product, research, and marketing leaders at top companies to translate data into decisions that drive action.

As part of a fast-growing, product-led company, you’ll analyze qualitative and quantitative inputs, distill patterns, and create insight briefs, dashboards, and presentations that influence strategy and roadmaps.

Qualifications

• 3 to 6+ years of experience in client-facing insights, strategy, research, or customer success roles.
• Skilled at analyzing data and telling stories that inspire action — from dashboards to decks.
• Comfortable working across qualitative and quantitative inputs to uncover patterns and recommend next steps.
• Strong communicator who can simplify complex ideas and engage both executives and practitioners.
• Curious, analytical, and relentlessly focused on helping customers succeed.
• Thrives in ambiguity and fast-changing environments — no passengers, no politics.

Responsibilities

• Build trusted relationships with product, research, and insights leaders — helping them connect the dots between customer feedback and business strategy.
• Lead onboarding and training sessions to ensure customers quickly understand and adopt the platform.
• Analyze qualitative and quantitative data, distill patterns, and create insight briefs, dashboards, and presentations that drive action.
• Serve as a strategic partner — proactively identifying opportunities to deepen usage, expand to new teams, and shape how customers measure success.
• Collaborate with internal teams (Product, Engineering, Sales) to champion the customer perspective and influence roadmap priorities.
• Move fast — balancing high-quality craft with rapid iteration and experimentation.

Skills

Data analysis

Storytelling with data

Communication

Ambiguity tolerance

Cross-functional collaboration

Executive engagement

Job description

Listen Labs is hiring an Insight Strategist to help customers unlock the full value of the platform. You’ll partner with product, research, and marketing leaders at top companies to translate data into decisions that drive action.

As part of a fast-growing, product-led company, you’ll analyze qualitative and quantitative inputs, distill patterns, and create insight briefs, dashboards, and presentations that influence strategy and roadmaps.