Senior Research Manager

Listen Labs; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Comprehensive healthcare and dental coverage

Flexible time off

Meaningful equity ownership

Equity ownership

Job summary

A cutting-edge research platform is looking for a Senior Research Manager to join their Insight Strategist team in San Francisco. In this role, you will build relationships with leaders at innovative companies, driving product adoption and translating customer feedback into actionable insights. The ideal candidate has experience in insights and customer success, strong analytical skills, and a focus on supporting customer success. This full-time position offers competitive compensation and benefits as well as opportunities for professional growth.

Qualifications

• 2 to 5+ years of experience in client-facing insights, strategy, research, or customer success roles.
• Skilled at analyzing data and telling stories that inspire action.
• Strong communicator who can simplify complex ideas.

Responsibilities

• Build trusted relationships with product, research, and insights leaders.
• Lead onboarding and training sessions for customers.
• Analyze data and create insight briefs, dashboards, and presentations.
• Serve as a strategic partner — proactively identifying opportunities to deepen usage, expand to new teams, and shape how customers measure success.
• Collaborate with internal teams (Product, Engineering, Sales) to champion the customer perspective and influence roadmap priorities.
• Move fast — balancing high-quality craft with rapid iteration and experimentation.

Skills

Client-facing insights

Data analysis

Communication

Strategic thinking

Customer success

Job description

Senior Research Manager role at Listen Labs

TL;DR: We’re hiring for our Insight Strategist team to help our customers unlock the full value of Listen Labs. You’ll partner directly with product, research, and marketing leaders at some of the world’s most innovative companies to translate data into decisions.

Background

Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours — not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

Company highlights — entirely product‑led

• World‑Class Team: Founded by serial entrepreneurs (previous AI exit), former co‑founders, and talent from Jane Street, Twitter, Stripe, Affim, Bain, Goldman Sachs, and many more Sequoia‑backed startups (plus IOI/ICPC backgrounds).
• Hypergrowth: We’re a 30‑person team backed by Sequoia, growing from $0 to a $10M run‑rate in under a year. We move fast, care deeply about craft, and love working with people who take ownership.
• Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G.
• Performance: Industry‑leading win rate driven by a highly differentiated product.
• Market Validation: Consistently winning customers across all segments with over six‑figure lands that lead to quick expansions.
• Viral Product: Interviews are shared with tens of thousands of viewers, fuelling PLG, organic expansion, and daily inbound from Fortune 500s.

What You’ll Do

• Build trusted relationships with product, research, and insights leaders — helping them connect the dots between customer feedback and business strategy.
• Lead onboarding and training sessions to ensure customers quickly understand and adopt the platform.
• Analyze qualitative and quantitative data, distill patterns, and create insight briefs, dashboards, and presentations that drive action.
• Serve as a strategic partner — proactively identifying opportunities to deepen usage, expand to new teams, and shape how customers measure success.
• Collaborate with internal teams (Product, Engineering, Sales) to champion the customer perspective and influence roadmap priorities.
• Move fast — balancing high‑quality craft with rapid iteration and experimentation.

Who You Are

• 2 to 5+ years of experience in client‑facing insights, strategy, research, or customer success roles.
• Skilled at analyzing data and telling stories that inspire action — from dashboards to decks.
• Comfortable working across qualitative and quantitative inputs to uncover patterns and recommend next steps.
• Strong communicator who can simplify complex ideas and engage both executives and practitioners.
• Curious, analytical, and relentlessly focused on helping customers succeed.
• Thrives in ambiguity and fast‑changing environments — no passengers, no politics.

Life at Listen Labs

• Competitive Compensation: We’re backed by world‑class investors, including Sequoia Capital, Conviction, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership.
• Over $30B in market cap has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar). Our Sequoia partner, Bryan Schreier, was the first investor in Qualtrics—a $12B company tackling similar problems to ours.
• Benefits that Support You: Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust.
• Room to Grow: As an early member of the team, you’ll have the opportunity to take on new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting.

Seniority Level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Sales