Strategic Inside Sales Rep — Metals & Fabrication

Earle-M.-Jorgensen-Company; Kent (WA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Life and AD&D insurance

EAP including counseling and financial

PTO and 9 paid holidays

Flexible Spending Accounts for health

Wellness incentives and LiveHealth

Employee discount program

Community engagement

Job summary

EMJ (Earle M. Jorgensen Company) is seeking an Inside Sales Representative to promote and develop leads, handle inquiries remotely by phone or email, and manage orders for fabricated and non-fabricated steel products.

The role emphasizes maintaining customer relationships, coordinating with operations and the Test Reports Department, and supporting the sales process. The position offers a comprehensive benefits package, generous retirement plan, and a quarterly Sales Incentive Program tied to

Qualifications

• 1-2 years of relevant experience or any equivalent combination of education and experience.
• High School diploma/GED required; bachelor’s degree preferred.
• Strong knowledge of sales principles, customer service processes, and the metals industry.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent verbal and written communication skills; strong virtual presence and listening skills.
• Strong analytical and problem-solving skills.
• Ability to apply mathematical concepts to practical situations.
• Sound decision-making skills based on analysis and judgment.
• Ability to maintain cooperative relationships with coworkers and customers.
• Proficiency in Microsoft Office and other relevant software.

Responsibilities

• Sell products for distribution to business and industrial establishments or individuals at sales office.
• Serve as the primary contact for customers, maintaining customer relationships and addressing issues with assigned accounts.
• Manage customer accounts to grow business opportunities.
• Develop sales strategies and action plans to assess buying potential and product requirements.
• Develop new prospects and interact with existing customers to increase sales.
• Respond to incoming calls and email inquiries; take and process sales orders.
• Determine pricing and delivery charges using computer systems and customer history.
• Coordinate with the Test Reports Department for certification requirements.
• Resolve customer complaints and discrepancies.
• Maintain customer records in automated systems.
• Make outbound follow-up calls and cold calls.
• Highlight product features and answer technical product questions.
• Monitor customer satisfaction and promote continuous improvement feedback.
• Enter and follow up on quotations in appropriate systems.
• Negotiate pricing and agreements within guidelines.
• Facilitate execution of agreements and coordinate with operations.
• Stay updated on industry knowledge, competitors, and business trends.
• Maintain working knowledge of company products, services, and policies.
• Collaborate with sales and operations teams to increase sales penetration.
• Adhere to all safety processes and protocols.
• Process direct mail re-orders and special requirement orders, coordinating shipping and billing.

Job description

EMJ (Earle M. Jorgensen Company) is seeking an Inside Sales Representative to promote and develop leads, handle inquiries remotely by phone or email, and manage orders for fabricated and non-fabricated steel products.

The role emphasizes maintaining customer relationships, coordinating with operations and the Test Reports Department, and supporting the sales process. The position offers a comprehensive benefits package, generous retirement plan, and a quarterly Sales Incentive Program tied to