Industrial Inside Sales Rep – Metals (Incentives)

Earle-M.-Jorgensen-Company; Twinsburg (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Life and AD&D insurance

EAP

Paid time off

Flexible spending accounts

Wellness program

LiveHealth Online

Employee discounts

Community involvement

Job summary

Earle M. Jorgensen is seeking an Inside Sales representative for the 1st shift in Ohio. The role focuses on originating and developing leads, handling inquiries by phone or email, and selling both fabricated and non-fabricated steel to industrial customers.

You will manage customer relationships and support the sales process with coordination across operations. The position involves outbound follow-ups and collaboration with the Test Reports Department, with a primary focus on customer

Qualifications

• 1-2 years of relevant experience or any equivalent combination of education and experience.
• High School diploma/GED required; bachelor’s degree preferred.
• Strong knowledge of sales principles, customer service processes, and the metals industry.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent verbal and written communication skills; strong virtual presence and listening skills.
• Strong analytical and problem-solving skills.
• Ability to apply mathematical concepts to practical situations.
• Sound decision-making skills based on analysis and judgment.
• Ability to maintain cooperative relationships with coworkers and customers.
• Proficiency in Microsoft Office and other relevant software.

Responsibilities

• Sell products for distribution to business and industrial establishments or individuals at sales office.
• Serve as the primary contact for customers, maintaining customer relationships and addressing issues with assigned accounts.
• Manage customer accounts to grow business opportunities.
• Develop sales strategies and action plans to assess buying potential and product requirements.
• Develop new prospects and interact with existing customers to increase sales.
• Respond to incoming calls and email inquiries; take and process sales orders.
• Determine pricing and delivery charges using computer systems and customer history.
• Coordinate with the Test Reports Department for certification requirements.
• Resolve customer issues and discrepancies.
• Maintain customer records in automated systems.
• Make outbound follow-up calls and cold calls.
• Highlight product features and answer technical product questions.
• Monitor customer satisfaction and promote continuous improvement feedback.

Skills

Sales principles

Customer service

Microsoft Office

Education

High School diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Earle M. Jorgensen is seeking an Inside Sales representative for the 1st shift in Ohio. The role focuses on originating and developing leads, handling inquiries by phone or email, and selling both fabricated and non-fabricated steel to industrial customers.

You will manage customer relationships and support the sales process with coordination across operations. The position involves outbound follow-ups and collaboration with the Test Reports Department, with a primary focus on customer