Strategic Initiatives Enablement Lead (Hybrid - Buffalo, NY)

M&T Bank Corporation; Buffalo (NY); On-site; USD 90,000 - 149,000; Full time

Job summary

M&T Bank in Buffalo, NY seeks a senior professional to drive adoption of The Way We Work and lead organizational change initiatives. You will partner with initiative teams to develop adoption plans, apply practical disciplines, and monitor progress to remove barriers and improve collaboration.

The role requires a Bachelor's degree with 5+ years' relevant experience, strong communication skills, and a results-driven, well-organized mindset.

Qualifications

• Bachelor's degree and a minimum of 5 years' relevant work experience, or in lieu of a degree, a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' relevant work experience
• Strong attention to detail
• Strong ability to lead teams
• Excellent project management skills
• Strong analytical ability
• Creative problem-solving skills
• Excellent interpersonal skills necessary for business partner relationships within and outside the organization
• Strong written and verbal communication skills
• Ability to communicate professionally at many different levels
• Self-motivated
• Results-driven
• Well-organized
• Ability to handle multiple tasks and work under time constraints in support of various assignments
• Proficient with personal computers and pertinent spreadsheet, database, graphing, and presentation software

Responsibilities

• Drive Adoption of The Way We Work: Assess adoption of The Way We Work mindsets, behaviors, and practices.
• Partner with initiative teams to develop and execute adoption plans.
• Help teams apply The Way We Work disciplines in practical, outcome-focused ways.
• Track adoption progress and identify opportunities for improvement.
• Create Conditions for Success: Partner with leaders to establish team practices, routines, and expectations that support adoption.
• Identify opportunities to improve ways of working, collaboration, and team effectiveness.
• Help teams address obstacles that may limit adoption.
• Support a culture of learning, continuous improvement, and shared accountability.
• Identify Barriers & Enable Change: Identify organizational, process, cultural, and operational barriers affecting adoption.
• Recommend practical solutions and partner with stakeholders to address challenges.
• Monitor adoption risks and trends and adjust approaches as needed.
• Capture and apply lessons learned to strengthen future efforts.
• Partner with Teams & Leaders: Collaborate with initiative leaders, stakeholders, and teams to support adoption and readiness.
• Provide insights on adoption progress, risks, and opportunities.
• Facilitate discussions that build alignment and strengthen ways of working.
• Reinforce key behaviors including customer focus, collaboration, continuous learning, transparency, and accountability.

Skills

Attention to detail

Leadership

Project management

Analytical ability

Creative problem solving

Interpersonal skills

Written and verbal communication

Professional communication

Self-motivated

Results driven

Education

Bachelor's degree + 5+ years experience

Job description

Who Are We: Customer Experience & The Way We Work Enablement (CXTW3E)

A high-impact team at the heart of M&T Bank's most strategic and transformative efforts. We are the Customer Experience & The Way We Work Enablement (CXTW3E) team, a diverse group of professionals united by a shared purpose: driving meaningful change through The Way We Work. The Way We Work is more than a framework - it is our operating system. It combines Agility, Experience & Process Design, Customer Research and Change Management into a cohesive approach that enables individuals, teams, and organizations to deliver better outcomes. It is built on the mindsets, behaviors, and practices that foster customer-centricity, collaboration, innovation, continuous improvement, and sustainable transformation.

Primary Responsibilities

• Drive Adoption of The Way We Work: Assess adoption of The Way We Work mindsets, behaviors, and practices.
• Partner with initiative teams to develop and execute adoption plans.
• Help teams apply The Way We Work disciplines in practical, outcome-focused ways.
• Track adoption progress and identify opportunities for improvement.
• Create Conditions for Success: Partner with leaders to establish team practices, routines, and expectations that support adoption.
• Identify opportunities to improve ways of working, collaboration, and team effectiveness.
• Help teams address obstacles that may limit adoption.
• Support a culture of learning, continuous improvement, and shared accountability.
• Identify Barriers & Enable Change: Identify organizational, process, cultural, and operational barriers affecting adoption.
• Recommend practical solutions and partner with stakeholders to address challenges.
• Monitor adoption risks and trends and adjust approaches as needed.
• Capture and apply lessons learned to strengthen future efforts.
• Partner with Teams & Leaders: Collaborate with initiative leaders, stakeholders, and teams to support adoption and readiness.
• Provide insights on adoption progress, risks, and opportunities.
• Facilitate discussions that build alignment and strengthen ways of working.
• Reinforce key behaviors including customer focus, collaboration, continuous learning, transparency, and accountability.

Education and Experience Required

• Bachelor's degree and a minimum of 5 years' relevant work experience, or in lieu of a degree, a combined minimum of 9 years' higher education and/or work experience, including a minimum of 5 years' relevant work experience
• Strong attention to detail
• Strong ability to lead teams
• Excellent project management skills
• Strong analytical ability
• Creative problem-solving skills
• Excellent interpersonal skills necessary for business partner relationships within and outside the organization
• Strong written and verbal communication skills
• Ability to communicate professionally at many different levels
• Self-motivated
• Results-driven
• Well-organized
• Ability to handle multiple tasks and work under time constraints in support of various assignments
• Proficient with personal computers and pertinent spreadsheet, database, graphing, and presentation software

Education and Experience Preferred

• Practical application of one or more of The Way We Work disciplines, including Agile, Change Management or Experience and Process Design in a large scale transformation initiative.
• Financial services or other regulated industry experience preferred.
• Ability to influence without authority.
• Systems thinking and organizational awareness.

Pay Range

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,600.00 - $149,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people's lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities - combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values - integrity, ownership, collaboration, curiosity, and candor - drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T's Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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