Strategic INFOSEC Operations Leader

Airwallex; San Francisco, Northern (CA, KY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Airwallex in San Francisco recruits a Senior Manager, Operations Strategy, Information Security to partner with CISO and INFOSEC leadership. You will build planning rhythms, reporting and cross-functional programs to improve security maturity and risk management.

You will lead a team of Technical Program Managers, drive OKRs and dashboards, and translate complex topics into actionable plans for executives, engineers, and stakeholders.

Qualifications

• Bachelor's degree or equivalent experience. A top-tier university background is preferred for this role.
• 8+ years of experience in strategy and operations, business operations, technical program management, security programs, or a related field, preferably in a high-growth technology, fintech, payments, or other regulated environment.
• Experience owning complex, cross-functional programs end to end, including planning, dependency mapping, stakeholder alignment, execution tracking, risk management, and executive reporting.
• Strong analytical and problem-solving skills, with the ability to deconstruct ambiguous problems, challenge assumptions, evaluate trade-offs, and recommend pragmatic solutions.
• Exceptional written, verbal, and presentation skills, with the ability to communicate credibly with engineers and translate complex technical or risk topics for non-technical executives.
• Demonstrated experience designing operating rhythms and performance-management mechanisms, such as annual planning, quarterly planning, OKRs, KPIs, QBRs, risk reviews, or executive dashboards.
• Experience leading, coaching, or developing program managers or other operational professionals.
• Strong ownership and self-direction, with a track record of identifying priorities, building structure in ambiguous environments, and delivering measurable outcomes without relying on detailed direction.

Responsibilities

• Build and run annual and quarterly planning processes for INFOSEC and IT.
• Coordinate and run QBRs and other operating reviews for INFOSEC and IT, preparing clear narratives on progress, risks, dependencies, decisions, and required leadership actions.
• Implement tracking and reporting for INFOSEC OKRs, key risk indicators, maturity metrics, and operational health measures, embedding security outcomes into company-wide reports and updates.
• Design, document, and continuously improve INFOSEC operating processes covering alert investigations, service requests, incident management, policy updates, and other core workflows.
• Build and maintain a high-quality INFOSEC knowledge base that improves documentation accuracy, supports employee self-service, and enables AI-assisted security workflows.
• Manage complex, cross-functional security and IT programs from strategy through execution, mapping dependencies, aligning stakeholders, driving decisions, and holding teams accountable for outcomes.
• Establish change-management practices that help technical and non-technical teams adopt new security policies, processes, tools, and operating models without creating unnecessary friction for the business.
• Develop dashboards, decision-support mechanisms, and automated workflows that improve visibility, reduce manual effort, and help INFOSEC operate at scale.
• Lead post-incident reviews and operational improvement initiatives, ensuring lessons learned are translated into durable process, control, and automation improvements.
• Build, manage, coach, and develop a team of Technical Program Managers, establishing clear standards for planning, delivery, communication, and operational excellence.

Skills

Strategy

Operations

Program management

Security programs

Executive reporting

Education

Bachelor's degree or equivalent experience

Job description

Airwallex in San Francisco recruits a Senior Manager, Operations Strategy, Information Security to partner with CISO and INFOSEC leadership. You will build planning rhythms, reporting and cross-functional programs to improve security maturity and risk management.

You will lead a team of Technical Program Managers, drive OKRs and dashboards, and translate complex topics into actionable plans for executives, engineers, and stakeholders.