Strategic Incident Liaison – Operations

Apex Fintech Solutions; Dallas (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare benefits

PTO (paid time off)

401k match

Parental leave

Calm app subscription

Tuition reimbursement

Hybrid work schedule

Job summary

Apex Fintech Solutions is seeking an analytical Operations Incident & Remediation Specialist to bridge the Customer Organization and IT Service Management for our clearing and custody operations. You will triage incidents, translate business impact into actionable insights, and drive remediation with stakeholders.

Ideal candidates bring 5+ years in financial services operations, strong incident management skills, and expertise in clearing/custody processes.

Qualifications

• 5+ years in operations, business analysis, or related roles within financial services.
• Experience liaising between business and technology during incidents.
• Knowledge of clearing and custody operations and regulatory considerations.

Responsibilities

• Serve as the primary Operational Organization representative during technology incidents and operational disruptions.
• Partner with Incident Management to provide business context and impact analysis during postmortem sessions.
• Triage and prioritize issues based on client impact and risk; provide real-time updates to stakeholders.
• Draft incident summaries and coordinate cross-functional actions to implement corrective actions.
• Document processes, known issues, and knowledge base materials for operational teams.

Skills

Clearing ops

Custody ops

Incident management

Root cause analysis

Cross-functional

SQL

BigQuery

MS Office

Communication

Education

Bachelor's degree

Tools

SQL

BigQuery

AI systems

MS Office

Job description

Apex Fintech Solutions is seeking an analytical Operations Incident & Remediation Specialist to bridge the Customer Organization and IT Service Management for our clearing and custody operations. You will triage incidents, translate business impact into actionable insights, and drive remediation with stakeholders.

Ideal candidates bring 5+ years in financial services operations, strong incident management skills, and expertise in clearing/custody processes.