Strategic Implementation & Onboarding Lead

Stord; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Stord is seeking an Implementation Program Manager to own the onboarding of new customers and enable growth for existing accounts. You will orchestrate cross-functional teams, align on timelines, and drive successful go-lives across our supply chain solutions.

The role requires strong communication, the ability to balance competing priorities, and up to 50% travel to customer sites or milestones as needed. You will contribute to continuous process improvements in a fast-paced, dynamic

Qualifications

• Excellent communication and collaboration across teams.
• Ability to influence and coordinate multiple stakeholders.
• Proven track record delivering programs in fast-paced environments.

Responsibilities

• Own onboarding portfolio from signature through hypercare.
• Coordinate with Commercial, Implementation, Integration and Operations teams.
• Define and track KPIs to measure onboarding success.
• Balance priorities, timelines, scope, and budget constraints.
• Identify process improvements and implement new tools/processes.
• Advocate for Stord values and continuous improvement.

Skills

Communication

Cross-functional teamwork

Problem solving

Change management

Stakeholder management

Job description

Stord is seeking an Implementation Program Manager to own the onboarding of new customers and enable growth for existing accounts. You will orchestrate cross-functional teams, align on timelines, and drive successful go-lives across our supply chain solutions.

The role requires strong communication, the ability to balance competing priorities, and up to 50% travel to customer sites or milestones as needed. You will contribute to continuous process improvements in a fast-paced, dynamic