Strategic HR Advisor & Help Desk Lead

Automatic Data Processing, Inc.; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Automatic Data Processing, Inc. (ADP) is seeking a Client HR Help Desk professional to provide authoritative HR guidance, information and Best practices to internal and external clients nationwide via telephone and email.

The role emphasizes judgment, independent decision making, and building solid client relationships across diverse industries. You will handle privacy-sensitive information, guide on complex HR topics, and contribute to policy development and content maintenance within the HR

Qualifications

• 3–5 years HR Generalist experience.
• PHR or SPHR credentials and ongoing education required.
• Bachelor's degree or demonstrated equivalent experience.
• PHR or SPHR certification is required within 12 months of start date.

Responsibilities

• Provide authoritative HR best practices, information, and guidance to internal and external clients via telephone and email.
• Ensure client privacy and protect information.
• Guide clients through complex HR issues and offer recommendations for resolution.
• Develop plans and policies for HR activities and participate in product development.
• Maintain and update HR Help Desk content, tools, and templates.

Skills

HR Generalist

Communication

Project management

Coaching/mentoring

Education

Bachelor's Degree

PHR/SPHR within 12 months

Tools

Microsoft Office Suite

Job description

Automatic Data Processing, Inc. (ADP) is seeking a Client HR Help Desk professional to provide authoritative HR guidance, information and Best practices to internal and external clients nationwide via telephone and email.

The role emphasizes judgment, independent decision making, and building solid client relationships across diverse industries. You will handle privacy-sensitive information, guide on complex HR topics, and contribute to policy development and content maintenance within the HR