Strategic Hotel Operations Leader

Highgate Hotels L.P.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Highgate Hotels L.P. is seeking a Director of Operations at Park Central New York to drive profitability across departments, manage budgets, and lead a team of managers. The role emphasizes guest satisfaction, staff development, and adherence to SOPs in a busy Midtown property.

Responsibilities include front office focus, weekly department oversight, and coordinating with executive leadership to forecast revenues and control costs while maintaining exceptional service standards.

Qualifications

• Requires strong leadership and supervisory skills across hotel departments.
• Proven ability to train, coach and develop managers and staff.
• Demonstrated experience controlling costs and managing budgets.
• Excellent communication and guest service orientation are essential.

Responsibilities

• Oversee front office and hotel departments to optimize profitability.
• Lead weekly department meetings and annual budget processes.
• Hire, train and evaluate management personnel according to SOPs.
• Ensure compliance with company policies and service standards.

Skills

Leadership

Communication

Budgeting

Staff training

Education

Bachelor's degree

Associate's degree

Job description

Highgate Hotels L.P. is seeking a Director of Operations at Park Central New York to drive profitability across departments, manage budgets, and lead a team of managers. The role emphasizes guest satisfaction, staff development, and adherence to SOPs in a busy Midtown property.

Responsibilities include front office focus, weekly department oversight, and coordinating with executive leadership to forecast revenues and control costs while maintaining exceptional service standards.