Strategic Horizontal Delivery Leader

Black Box; Plano (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

Black Box in Plano, TX seeks a Delivery Resource Manager to lead strategic and administrative aspects of resource pools for client projects. You will drive productivity, delivery excellence, and utilization across horizontals, ensuring optimal deployment and performance across accounts.

Responsibilities include tracking metrics, managing exceptions, backfilling, workforce development, and ensuring training and certifications align with growth plans.

Qualifications

• Experience leading delivery resource pools for multi-horizon programs.
• Strong focus on utilization, productivity, and delivery excellence.
• Ability to track and manage performance metrics across accounts.

Responsibilities

• Ensure optimal utilization and delivery excellence across serviced accounts.
• Track performance metrics (utilization, delivery) across all accounts.
• Monitor horizontal utilization and virtual pool; approve exceptions and manage billability.

Job description

Black Box in Plano, TX seeks a Delivery Resource Manager to lead strategic and administrative aspects of resource pools for client projects. You will drive productivity, delivery excellence, and utilization across horizontals, ensuring optimal deployment and performance across accounts.

Responsibilities include tracking metrics, managing exceptions, backfilling, workforce development, and ensuring training and certifications align with growth plans.