Strategic Account Manager, Clinical Solutions

RXinsider LTD.; Northern (KY); Hybrid; USD 66,000 - 168,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Headspace

Employee Assistance Programs

Parental leave

Volunteer days

Commuter benefits

Job summary

Elsevier's Clinical Solutions sales team is seeking a Sales Account Manager to manage a portfolio of healthcare clients across hospitals, health systems, and home health organizations in the U.S. and Canada.

You will be the primary contact, drive renewals and expansions, and partner with Sales and Customer Success to reduce churn and grow strategic accounts, with a focus on the US Pacific Northwest region.

Qualifications

• 2+ years in healthcare sales or account management.
• Proven renewal, upsell, or cross-sell success.
• Confident presenting to clinical, operational, and executive stakeholders.
• Excellent presentation and communication skills.
• Proficient with Salesforce and Microsoft Office.
• Willing to travel up to 30%.
• AI fluency valued but not required.

Responsibilities

• Develop proactive engagement strategies and health checks.
• Analyze product usage and satisfaction to ensure renewals.
• Identify risk signals early and mitigate churn.
• Lead sales motions from discovery to closing.
• Collaborate with Sales and Customer Success for results.
• Forecast and manage pipeline in Salesforce.

Skills

Healthcare sales

SaaS sales

Salesforce CRM

Renewal management

Upselling

Presentation skills

Strategic thinking

Education

Bachelor's degree

Tools

Salesforce

Excel

PowerPoint

Word

Job description

Strategic Account Manager, Clinical Solutions (Health)

Drive Growth. Make an Impact. Transform Healthcare.

Are you passionate about healthcare and ready to take your sales career to the next level?

Do you thrive on building relationships, solving challenges, and helping customers succeed?

Join Elsevier's Clinical Solutions sales team as a Sales Account Manager and play a key role in delivering innovative SaaS solutions backed by Elsevier's highly trusted evidence-based content to hospitals, healthcare systems, and home health organizations across the United States and Canada.

About The Role

As a Sales Account Manager with a portfolio of healthcare clients, you'll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account. We are seeking US Pacific Northwest candidates.

Responsibilities

Retention

• Developing and delivering proactive engagement strategies, health checks, and business reviews.
• Analyzing product usage and satisfaction to ensure renewals and long-term value.
• Identifying risk signals early and take action to mitigate churn.
• Negotiating contracts that are mutually beneficial to both the customer and Elsevier.

Strategic Expansion

• Identifying upselling and expansion opportunities aligned with customer goals.
• Positioning additional Clinical Solutions products to meet emerging needs through consultative selling.
• Leading sales motions from discovery through negotiation and closing.

Relationship Management

• Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
• Serving as a consultative partner aligned to client objectives.
• Studying market trends and become an industry expert within your designated health system region.

Sales Execution & Enablement.

• Owning the end-to-end sales process for renewals and expansions.
• Coaching sales executives on expansion opportunities that meet customer needs
• Forecasting accurately and manage pipeline using Salesforce CRM.

Internal Collaboration

• Working closely with Sales Executives and Customer Success to drive results.
• Sharing market feedback and help shape product improvements.
• Supporting coaching, mentoring and training of new team members on occasion.

Requirements

• Have 2+ years of experience in healthcare sales or account management - ideally selling SaaS technology or information solutions to hospitals or health systems. (Bachelor's degree required).
• Proven success in renewal management, upselling, or cross-selling.
• Display confidence when presenting to and influencing clinical, operational, and executive stakeholders.
• Have excellent presentation, communication, and strategic thinking skills.
• Able to thrive in a fast-paced, deadline-driven environment
• Are skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
• Able to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
• Able to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers.
• AI Fluency is valued but not required.

Work in a Way That Works for You

We promote a healthy work-life balance and offer flexible working options. Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, supporting both your immediate responsibilities and long-term goals.

Working for You

We Offer a Comprehensive Benefits Package, Including

• Health benefits: medical, dental, and vision coverage
• Retirement benefits: 401(k) with match and Employee Share Purchase Plan
• Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
• Insurance: short-and-long-term disability, life, accidental death, critical illness, and hospital indemnity
• Family benefits: parental leave, adoption, and surrogacy support
• Savings accounts: HSA, FSA, dependent care, and commuter benefits
• Paid time off, plus volunteer and Employee Resource Group participation days

About The Business

As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes. By combining trusted content with advanced analytics, we support research, education, and clinical practice. At Elsevier, your work contributes to solving global challenges and building a more sustainable future.

U.S. National Base Pay Range: $65,600 - $109,200. Total Target Cash Range: $100,900 - $168,200. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.