Strategic Healthcare IT Device Support Manager

Duke Clinical Research Institute; Durham (NC); On-site; USD 95,000 - 130,000; Full time

Job summary

Duke Health Technology Solutions is seeking a Device Support Manager to lead the CSC functions, coordinate enterprise IT support for Duke Health. You will manage a team of analysts, drive technical excellence, and work with management to shape a strategic vision.

This on-site role requires strong communication, project leadership, and a commitment to patient-centric care in a complex healthcare environment. Travel to various entities for coaching may be required.

Qualifications

• Bachelor's degree in a related field or four years of equivalent technical experience.
• Minimum of 2 years of leadership experience in a customer-service IT-related field; healthcare experience preferred.
• ITIL Foundations and Six Sigma Yellow/Green Belt are preferred.
• Project management experience.

Responsibilities

• Lead a team of analysts in device support and CSC functions.
• Provide technical and strategic leadership to the team.
• Develop a strategic vision with DHTS management.
• Manage the integrity of the Asset Records.
• Oversee daily staff activities and shift huddles, coordinating with higher-level support.
• Oversee staff career development and performance evaluations.
• Support go-lives and after-hours initiatives requiring escalation.
• Monitor project progress and report metrics.
• Prioritize service requests and allocate resources to maximize customer satisfaction.
• Participate in personnel actions including hiring and evaluations.
• Travel to different entities for coaching/leadership.
• Maintain on-site presence for full shift.

Skills

Leadership

Customer service

Communication

Team management

Education

Bachelor's degree or 4 years equivalent experience

Healthcare IT experience (preferred)

Tools

ITIL Foundations

PM software (MS Project/Asana)

Job description

Duke Health Technology Solutions is seeking a Device Support Manager to lead the CSC functions, coordinate enterprise IT support for Duke Health. You will manage a team of analysts, drive technical excellence, and work with management to shape a strategic vision.

This on-site role requires strong communication, project leadership, and a commitment to patient-centric care in a complex healthcare environment. Travel to various entities for coaching may be required.