Healthcare CS Director - Executive Partnerships & Growth

CLEAR - Corporate; New York (NY); On-site; USD 225,000 - 275,000; Full time

Benefits offered by this job

Catered lunches

Fully stocked kitchens

Well-being and learning & development:

OneMedical memberships for you and:

CLEAR Plus membership

401(k) with employer match

Job summary

CLEAR is seeking a Customer Success Director – Healthcare in New York to own and execute the company’s healthcare CS strategy. You will drive adoption, retention, and expansion across partner ecosystems, coordinating with Healthcare organizations to position CLEAR as a trusted strategic partner.

You will lead cross-functional teams in BD, Product, Technology, and Operations, managing end-to-end healthcare implementations from solution design through execution and ongoing optimization, with

Qualifications

• 8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare.
• Proven track record of driving measurable customer and revenue outcomes.
• Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations.
• Strong executive presence with the ability to influence and build trust with senior stakeholders internally and externally.
• Strategic thinker with the ability to translate complex problems into actionable plans and scalable solutions.

Responsibilities

• Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR’s identity solution.
• Own and execute customer success strategies that drive adoption, retention, expansion, and measurable customer outcomes.
• Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted, strategic partner.
• Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences.
• Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization.

Skills

Executive presence

Strategic thinker

Consultative sales mindset

Cross-functional leadership

Healthcare ecosystem knowledge

Communication with C-level

Job description

CLEAR is seeking a Customer Success Director – Healthcare in New York to own and execute the company’s healthcare CS strategy. You will drive adoption, retention, and expansion across partner ecosystems, coordinating with Healthcare organizations to position CLEAR as a trusted strategic partner.

You will lead cross-functional teams in BD, Product, Technology, and Operations, managing end-to-end healthcare implementations from solution design through execution and ongoing optimization, with