Strategic Healthcare Client Success Lead

Rightway; Denver (CO); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Rightway is looking for a relationship-driven Client Success Manager to join our Care Navigation team in Denver. The role is hybrid, with three days in our Denver office, focusing on building lasting client relationships across brokers, carriers, and TPAs.

You will drive value through proactive engagement, monitor health metrics, and lead renewals and upsells while collaborating with Sales, Product, Marketing and Analytics.

Qualifications

• Bachelor's degree required.
• 3-5 years of direct client-facing experience in healthcare tech or related industries.
• Ability to thrive in high-growth environments.
• Strong communication and presentation skills.
• Comfort with ambiguity and initiative.

Responsibilities

• Own overall client relationship and act as trusted advisor.
• Drive proactive client engagement from implementation through ongoing relationship.
• Monitor client health, leveraging data to support account planning.
• Identify upsell and renewal opportunities to support growth.
• Collaborate cross-functionally with Sales, Product, Marketing, Analytics and Support.
• Lead quarterly business reviews and resolve escalations.
• Develop deep product expertise and educate clients through webinars and trainings.

Skills

Relationship management

Client engagement

Cross-functional collaboration

Communication

Project leadership

Education

Bachelor's degree

Job description

Rightway is looking for a relationship-driven Client Success Manager to join our Care Navigation team in Denver. The role is hybrid, with three days in our Denver office, focusing on building lasting client relationships across brokers, carriers, and TPAs.

You will drive value through proactive engagement, monitor health metrics, and lead renewals and upsells while collaborating with Sales, Product, Marketing and Analytics.