Strategic Client Success Partner, Healthcare SaaS

Welldoc; Columbia (MD); On-site; USD 100,000 - 130,000; Full time

Job summary

Welldoc is seeking a Client Success Manager to manage strategic accounts and act as a trusted advisor, driving adoption, retention, and growth. You will collaborate with internal teams to deliver outcomes and ensure program success across multiple workstreams.

The role emphasizes activation strategies, executive-level guidance, and long-term client satisfaction in a fast-paced digital health environment.

Qualifications

• 5+ years in a client-facing role managing enterprise accounts.
• Experience leading healthcare or digital health organizations preferred.
• Experience SaaS solutions in healthcare and health-system integrations.
• Experience managing implementation projects.
• Strong problem-solving, strategic thinking, and communication.
• Ability to coordinate across multiple stakeholders and workstreams.
• Self-starter in fast-paced environments.
• Proficient in Google Suite and MS Office; Salesforce/Power BI preferred.

Responsibilities

• Serve as trusted advisor for strategic accounts.
• Develop understanding of Welldoc products and services.
• Support activation, engagement, and outcome metrics strategies.
• Coordinate with Marketing & Engagement to deliver customized materials.
• Support Quarterly Business Reviews and action items.
• Guide clients on best practices for program success.
• Create/update Account Dashboard tracking progress.
• Generate and follow up on client invoices.
• Identify service issues and work with cross-functional teams to improve.
• Oversee onboarding and implementation of projects.
• Collaborate with Customer Care for smooth account transitions.
• Maintain account documentation and meeting notes.

Skills

Client management

Healthcare SaaS

SaaS implementation

Cross-functional coordination

Communication skills

Problem-solving

Strategic thinking

Attention to detail

Google Workspace

Power BI familiarity

Salesforce familiarity

Education

Bachelor's degree

Tools

Salesforce

Power BI

Google Workspace

MS Office

Job description

Welldoc is seeking a Client Success Manager to manage strategic accounts and act as a trusted advisor, driving adoption, retention, and growth. You will collaborate with internal teams to deliver outcomes and ensure program success across multiple workstreams.

The role emphasizes activation strategies, executive-level guidance, and long-term client satisfaction in a fast-paced digital health environment.