Strategic Healthcare Account Manager — LTC Facilities

Veritehealthcollective; Tampa (FL); On-site; USD 85,000 - 100,000; Full time

Job summary

Veritehealthcollective is a fast-growing ancillary healthcare services company delivering audiology, podiatry, and specialty care directly to residents inside skilled nursing facilities (SNFs) and long-term care communities across Florida.

We are seeking an experienced Healthcare Account Manager to own and oversee a portfolio of 125 to 150 active facility accounts, delivering a white-glove service and ensuring contractual commitments and full visibility into performance.

Qualifications

• Bachelor's degree in Business, Marketing, Healthcare Administration, or related field.
• 3+ years of account management, customer success, or relationship management with demonstrated retention and growth.
• Proven track record managing large account portfolios with measurable outcomes.
• Experience in long-term care, skilled nursing, home health, or ancillary healthcare services preferred.
• Valid Florida driver's license and ability to drive regularly within Florida for facility visits and QBRs.
• Proficiency with Monday.com, Microsoft Office, and CRM documentation tools.
• Strong presentation skills and professional executive presence in facility-level conversations.

Responsibilities

• Manage a portfolio of 125–150 active skilled nursing and long-term care facility accounts with full contractual compliance.
• Serve as the primary contact for facility leadership—delivering a white-glove service experience through proactive communication, regular in-person visits, and understanding each facility's needs and performance.
• Track and analyze account-level data including visit frequency, resident enrollment, referral volume, and service delivery metrics to identify gaps and drive improvements.
• Conduct Quarterly Business Reviews (QBRs) with each facility—four per year—presenting performance data and aligning on service expectations and growth opportunities.
• Identify, escape, and resolve service delivery issues quickly to maintain strong relationships.
• Drive service line expansion within existing accounts by identifying unmet resident care needs and introducing additional specialties beginning with podiatry.
• Leverage CRM and reporting tools to maintain accurate account records and provide timely, data-backed reporting on service performance.

Skills

Account management

Relationship management

Data analysis

CRM

Communication

Education

Bachelor's degree in Business/Marketing/Healthcare Administration

Tools

Monday.com

Microsoft Office

CRM systems

Job description

Veritehealthcollective is a fast-growing ancillary healthcare services company delivering audiology, podiatry, and specialty care directly to residents inside skilled nursing facilities (SNFs) and long-term care communities across Florida.

We are seeking an experienced Healthcare Account Manager to own and oversee a portfolio of 125 to 150 active facility accounts, delivering a white-glove service and ensuring contractual commitments and full visibility into performance.