Healthcare Account Manager

Veritehealthcollective; Tampa (FL); In loco; USD 85.000 - 100.000; Tempo pieno

Descrizione del lavoro

Veritehealthcollective is a fast-growing ancillary healthcare services company delivering audiology, podiatry, and specialty care directly to residents inside skilled nursing facilities (SNFs) and long-term care communities across Florida.

We are seeking an experienced Healthcare Account Manager to own and oversee a portfolio of 125 to 150 active facility accounts, delivering a white-glove service and ensuring contractual commitments and full visibility into performance.

Competenze

• Bachelor's degree in Business, Marketing, Healthcare Administration, or related field.
• 3+ years of account management, customer success, or relationship management with demonstrated retention and growth.
• Proven track record managing large account portfolios with measurable outcomes.
• Experience in long-term care, skilled nursing, home health, or ancillary healthcare services preferred.
• Valid Florida driver's license and ability to drive regularly within Florida for facility visits and QBRs.
• Proficiency with Monday.com, Microsoft Office, and CRM documentation tools.
• Strong presentation skills and professional executive presence in facility-level conversations.

Mansioni

• Manage a portfolio of 125–150 active skilled nursing and long-term care facility accounts with full contractual compliance.
• Serve as the primary contact for facility leadership—delivering a white-glove service experience through proactive communication, regular in-person visits, and understanding each facility's needs and performance.
• Track and analyze account-level data including visit frequency, resident enrollment, referral volume, and service delivery metrics to identify gaps and drive improvements.
• Conduct Quarterly Business Reviews (QBRs) with each facility—four per year—presenting performance data and aligning on service expectations and growth opportunities.
• Identify, escape, and resolve service delivery issues quickly to maintain strong relationships.
• Drive service line expansion within existing accounts by identifying unmet resident care needs and introducing additional specialties beginning with podiatry.
• Leverage CRM and reporting tools to maintain accurate account records and provide timely, data-backed reporting on service performance.

Conoscenze

Account management

Relationship management

Data analysis

CRM

Communication

Formazione

Bachelor's degree in Business/Marketing/Healthcare Administration

Strumenti

Monday.com

Microsoft Office

CRM systems

Descrizione del lavoro

Healthcare Account Manager

Tampa, FL (Home base)

Job Type: Full-Time | Direct Hire

Setting: Field-Based — Regular In-Person Facility Visits Required

Industry: Ancillary Healthcare Services | Long-Term Care | Skilled Nursing Facilities

Compensation: $85,000–$100,000 Base Salary + Up to $20,000 Annual KPI Bonus ($5,000 per quarter)

About the Role

We are a fast-growing ancillary healthcare services company delivering audiology, podiatry, and specialty care directly to residents inside skilled nursing facilities (SNFs) and long-term care (LTC) communities across Florida. We are seeking an experienced Healthcare Account Manager to own and oversee a portfolio of 125 to 150 active facility accounts.

This role is built for a detail-oriented, data-driven relationship manager who takes ownership of every aspect of service delivery — ensuring every eligible resident is seen, every contractual commitment is met, and every facility partner has full visibility into performance. You will deliver a white-glove experience to facility leadership, acting as a trusted advisor who knows what is happening inside each building and brings solutions before problems escalates.

The ideal candidate combines strong interpersonal skills with a command of technology and analytics, and a drive to grow the scope of services delivered within their portfolio.

Job Duties

• Manage a portfolio of 125–150 active skilled nursing and long-term care facility accounts, ensuring full contractual compliance including provider visit frequency and complete resident census coverage.


• Serve as the primary point of contact for facility leadership — delivering a white-glove service experience through proactive communication, regular in-person visits, and a deep understanding of each facility's needs and performance.


• Track and analyze account-level data including visit frequency, resident enrollment, referral volume, and service delivery metrics to identify gaps, flag issues, and drive continuous improvement.


• Conduct Quarterly Business Reviews (QBRs) with each facility — four per year — presenting performance data, sharing resident outcomes, and aligning on service expectations and growth opportunities.


• Identify, escape, and resolve service delivery issues quickly, serving as a proactive problem-solver who keeps facility relationships strong and service delivery on track.


• Drive service line expansion within existing accounts by identifying unmet resident care needs and introducing additional specialties — beginning with podiatry — to grow the scope of services at each facility.


• Leverage CRM and reporting tools to maintain accurate account records, monitor portfolio health, and provide facility partners with timely, data-backed reporting on service performance.

Minimum Qualifications

• Bachelor's degree in Business, Marketing, Healthcare Administration, or related field; equivalent professional experience considered


• 3+ years of account management, customer success, or relationship management experience with demonstrated retention and growth results


• Proven track record managing large account portfolios with measurable performance outcomes


• Experience in long-term care, skilled nursing, home health, or ancillary healthcare services strongly preferred


• Valid Florida driver's license and ability to drive regularly within assigned Florida region for facility visits and in-person QBRs


• Proficiency with Monday.com, Microsoft Office Suite, and CRM documentation tools


• Strong presentation skills and professional executive presence in facility-level conversations with NHAs, SSDs, and DONs

Preferred Qualifications

• Experience growing revenue within existing healthcare or LTC accounts through service line expansion


• Background in account management within a multi-service-line ancillary care or healthcare services company


• Prior QBR facilitation experience with facility-level or healthcare executive audiences


• Existing professional relationships with LTC facility NHAs, SSDs, BOMs, or DONs in Florida

Core Competencies

• Contract compliance and full census service delivery


• White-glove client relationship management and executive facility presence


• Data analysis and performance reporting


• Proactive problem identification and resolution


• Clear, professional communication across all levels of facility leadership


• Technology proficiency and CRM discipline


• Service line expansion within existing accounts