Strategic Healthcare Account Manager (Digital Programs)

WebMD; Newark (NJ); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Retirement Plan

Life and Disability Insurance

Employee Assistance Program (EAP)

Commuter and/or Transit Benefits

Job summary

WebMD's Medscape division is seeking an experienced Account Manager to oversee client satisfaction and programme delivery for assigned Medscape Medical Affairs accounts. The Account Manager is the primary relationship owner and serves as the project manager for all deliverables.

The role requires managing timelines, building relationships with stakeholders across Marketing, Product Development, Content Development, Outcomes and Insights, and ensuring on-time delivery while identifying

Qualifications

• Bachelor's degree required.
• Minimum of 3 years of account management and/or project management experience in a digital/healthcare agency setting.
• Ability to coordinate multiple tasks in a deadline-driven environment.
• Strong customer service orientation.
• Excellent time management and organizational skills.

Responsibilities

• Member of a broader account team supporting project execution across a range of clients.
• Build and maintain relationships with internal stakeholders across Marketing, Product Development, Audience Generation, Content Development, Outcomes and Insights.
• Manage timelines for digital programs for on-time delivery.
• Support business relationships with current and prospective clients including translating client priorities across internal teams.
• Track project implementation across external and internal development teams using an electronic task management system.
• Implement processes and procedures; manage project scope and timeline.
• Collaborate with departments to streamline processes and meet client needs and expectations.
• Trouble-shoot to meet client and internal stakeholder expectations.
• Stay informed about client news and market trends through industry research and conferences.
• Align client programme objectives and project timelines during start-up.
• Design and implement programmes to meet client objectives.
• Deliver and discuss reporting to clients.

Skills

Account management

Project management

Digital/healthcare knowledge

Time management

Customer service

Communication skills

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Workfront

Salesforce

JIRA

Brainshark

Accent Librarian

Job description

WebMD's Medscape division is seeking an experienced Account Manager to oversee client satisfaction and programme delivery for assigned Medscape Medical Affairs accounts. The Account Manager is the primary relationship owner and serves as the project manager for all deliverables.

The role requires managing timelines, building relationships with stakeholders across Marketing, Product Development, Content Development, Outcomes and Insights, and ensuring on-time delivery while identifying