Client Success Associate (Associate Account Manager)

WebMD; Newark (NJ); On-site; USD 58,500 - 65,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Retirement Plan

Employee Assistance Program

Commuter and Transit Benefits

Job summary

WebMD is seeking an experienced client services professional to join their Client Success Organization. This role focuses on building and maintaining client relationships while ensuring timely solutions delivery. Candidates should have a strong background in digital, agency, or healthcare experience, along with 1-2 years in Account Management.

Key responsibilities include client communication, relationship management, and collaboration with internal teams. The position offers a competitive salary range and eligibility for a company bonus, with various benefits including health insurance and a 401(k) plan.

Qualifications

• 1-2 years of experience in Account Management or Client Service.
• 1-2 years of experience in digital, agency, or healthcare.
• Familiarity with healthcare advertising and digital advertising.

Responsibilities

• Build and maintain strong client relationships.
• Support overall client satisfaction with high-quality service.
• Manage day-to-day collaboration with all departments.
• Ensure timely delivery of Medscape solutions according to client needs.
• Prepare client status reports and communications.

Skills

Client relationship management

Customer service skills

Communication skills

Organizational skills

Education

Bachelor's degree or related experience

Job description

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Job Summary

Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

We're looking for an experienced and motivated client services professional to join our Client Success Organization. The role is responsible for building and maintaining strong post-sale/execution customer satisfaction, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. This position requires an extremely organized individual, the ability to manage multiple priorities, excel in a deadline-driven environment, and strong communication skills.

Responsibilities

• Build and maintain strong client relationships, including onsite presence as needed.
• Support overall client satisfaction by providing the highest caliber customer-service experience.
• Partner with Sales to help meet client and internal goals and improve overall business performance.
• Manage day-to-day partnership and collaboration with all departments from sale to execution and launch.
• Collaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick‑off meetings, client reviews, quality checks, etc.
• Support regular client‑facing communications and adhere to client communication standards by preparing and distributing kick‑off materials, client status reports, contact reports, MLR meetings and follow‑ups, etc.
• Ensure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives.
• Learn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market.
• Demonstrate comprehensive understanding of revenue delivery and support overall team revenue goals.
• Client travel as required.

Requirements

• Bachelor's degree preferred or related experience will be considered.
• Minimum 1-2 years of experience with a combination of digital, agency and healthcare experience.
• Minimum 1-2 years of experience in Account Management or Client Service.

Preferred Qualifications

• Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute.
• Familiarity with HCP-based clients including MLR process.
• Understanding of digital advertising.
• Ability to thrive in a fast‑paced, collaborative environment.

Salary Range

Salary Range: $58,500-65,000. This position is also eligible for a discretionary company bonus, based upon business results.

Benefits

Employees in this position are eligible to participate in the company-sponsored benefit programs, including the following within the first 12 months of employment:

• Health Insurance (medical, dental, and vision coverage)
• Paid Time Off (including vacation, sick leave, and flexible holiday days)
• 401(k) Retirement Plan with employer matching
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Commuter and/or Transit Benefits (if applicable)

Eligibility for specific benefits may vary based on job classification, schedule (e.g., full‑time vs. part‑time), work location and length of employment.