Strategic Health Plan & PBM Client Partner

Surescripts; Minneapolis (MN); Hybrid; USD 99,000 - 121,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Paid time off

Job summary

Surescripts is seeking a Client Partner to manage a portfolio of Health Plan and PBM clients, focusing on retention, revenue growth, contract renewals, and maximizing client value from Surescripts solutions.

You will develop account plans, coordinate with cross-functional teams, and drive revenue through renewals and expansions while maintaining executive relationships and delivering superior customer experiences.

Qualifications

• 5+ years in healthcare or healthcare technology; supporting health plans, payers, or PBM clients.
• 5+ years of account management and/or sales experience.
• Experience engaging stakeholders at multiple levels, including executives.
• Experience delivering QBRs or business reviews and presenting data.
• Experience forecasting revenue and driving growth initiatives.
• Experience identifying expansion or cross-sell opportunities.
• Strong communication, planning, organizational, negotiation, and relationship skills.
• Willingness to travel up to 30%.

Responsibilities

• Oversee a portfolio of Health Plan and PBM clients and maintain long-term relationships.
• Serve as the primary point of contact, coordinating access to internal resources.
• Develop and execute account plans aligned with customer objectives and Surescripts goals.
• Drive revenue growth through contract renewals, expansions, and increased utilization.
• Maintain responsibility for retention and revenue expansion within accounts.
• Manage inbound sales and growth opportunities within assigned accounts.
• Identify and develop cross-sell opportunities within existing relationships.
• Lead contracting efforts, large-scale programs, upgrades, and migrations.
• Collaborate with implementation, product, operations, and support teams.
• Identify risks to customer satisfaction and mitigate them.
• Build relationships with stakeholders across all levels, including executives.
• Conduct QBRs and executive business reviews; participate in strategic planning sessions.
• Analyze performance metrics and provide business insights and recommendations.
• Maintain forecasts and update on health, opportunities, and risks.
• Gather customer feedback and market intelligence to enhance products and services.
• Stay informed on healthcare trends and regulatory developments.

Skills

Account management

Sales experience

Relationship building

Executive communication

Data analysis

Forecasting

Expansion opportunities

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Surescripts is seeking a Client Partner to manage a portfolio of Health Plan and PBM clients, focusing on retention, revenue growth, contract renewals, and maximizing client value from Surescripts solutions.

You will develop account plans, coordinate with cross-functional teams, and drive revenue through renewals and expansions while maintaining executive relationships and delivering superior customer experiences.