Strategic Client Success Leader — PBM Growth

TrueScripts Management Services, LLC; Indiana (PA); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) and company match

ESOP transition

Job summary

TrueScripts Management Services is seeking a Client Success Executive to act as a senior liaison between TrueScripts and our clients, driving growth by ensuring renewals and retention. You will lead the account team, coordinate with clinical and data analytics, and manage client relationships across existing and new accounts.

The role requires five+ years in PBM or health/benefits client management, strong communication, and proficiency in Microsoft Office. Travel up to 25% may be required.

Qualifications

• Five+ years of cumulative Account Management/Client Success in a PBM setting or equivalent client-facing health/benefits experience.
• Experience in management of employer groups or health plan accounts preferred.
• Must possess a valid and current driver’s license.
• Ability to travel up to 25% of the time if needed.

Responsibilities

• Lead the strategic account team with full ownership of client satisfaction and service delivery.
• Act as primary contact via telephone and email to resolve client questions/issues.
• Oversee execution of the client communication plan and renewals.
• Build strong relationships with clients and internal teams for reporting and cost-saving opportunities.
• Manage onboarding for new clients and coordinate reviews and meetings.

Skills

Account Management

Client Success

PBM experience

Communication

CRM

Microsoft Office

Education

College degree

Tools

CRM

Microsoft Office

Job description

TrueScripts Management Services is seeking a Client Success Executive to act as a senior liaison between TrueScripts and our clients, driving growth by ensuring renewals and retention. You will lead the account team, coordinate with clinical and data analytics, and manage client relationships across existing and new accounts.

The role requires five+ years in PBM or health/benefits client management, strong communication, and proficiency in Microsoft Office. Travel up to 25% may be required.