Strategic Healthcare Tech Customer Success Manager

GetJobSmart; Tampa (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Linden Elite Inc. in Tampa, FL is seeking a Customer Success Manager to ensure clients have a positive experience with our healthcare technology products and services. You will lead proactive success strategies and build lasting client relationships.

You will collaborate with sales and support teams, monitor satisfaction, collect feedback, and report metrics to leadership. The role requires a bachelor's degree and 3–5 years in customer success or related roles, plus strong communication and

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3-5 years of experience in a customer success or client services role.
• Strong understanding of the healthcare technology industry.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.

Responsibilities

• Develop and implement customer success strategies to enhance client satisfaction and retention.
• Build and maintain strong relationships with key clients to understand their needs and provide personalized support.
• Monitor client satisfaction and identify areas for improvement.
• Work with the sales and support teams to ensure a seamless client experience.
• Provide regular reports on customer success metrics to senior management.
• Stay up-to-date with industry trends and best practices in customer success.

Skills

Communication skills

Problem-solving

Analytical skills

Team collaboration

Education

Bachelor's degree in business, marketing, or related field

Job description

Linden Elite Inc. in Tampa, FL is seeking a Customer Success Manager to ensure clients have a positive experience with our healthcare technology products and services. You will lead proactive success strategies and build lasting client relationships.

You will collaborate with sales and support teams, monitor satisfaction, collect feedback, and report metrics to leadership. The role requires a bachelor's degree and 3–5 years in customer success or related roles, plus strong communication and