Strategic Health Accounts Executive

CVS Health; Utah; Hybrid; USD 68,000 - 183,000; Full time

Benefits offered by this job

Bonus program

Equity awards

Comprehensive benefits

Job summary

CVS Health is seeking a Strategic Account Executive to serve as the primary relationship manager and strategic advisor for the FEP Mail Order business. The role focuses on client satisfaction, operational performance, and delivering contractual commitments while guiding cross-functional teams to success.

You will collaborate with leaders across Mail Operations, Customer Care, Clinical, Finance, Technology, Legal, and Product to drive performance, resolve complex issues, and translate data into

Qualifications

• 7+ years of account management, healthcare, PBM, pharmacy operations, or client-facing leadership experience.
• Experience managing large, complex accounts, preferably within government programs, health plans, or Fortune 500 organizations.
• Demonstrated experience leading cross-functional initiatives and influence stakeholders without direct authority.
• Experience presenting to executive audiences.

Responsibilities

• Serve as the primary point of contact for FEP Mail Order operations and strategic initiatives.
• Build and maintain trusted relationships with client stakeholders and internal leadership.
• Lead business reviews, operational discussions, and executive-level presentations.
• Monitor and drive operational performance, contractual commitments, service guarantees, and client deliverables.
• Partner across business functions to resolve complex issues, mitigate risks, and ensure continuity of service.
• Translate operational, financial, and performance data into actionable business insights and client recommendations.
• Identify opportunities to improve member experience, operational efficiency, and client value.
• Support implementation of new products, programs, and technology solutions impacting the Mail Order business.
• Lead audit, compliance, and governance activities in support of contractual obligations.
• Drive strategic initiatives from planning through execution while ensuring stakeholder alignment and accountability.

Skills

Analytical skills

Financial acumen

Project management

Problem solving

Communication skills

Education

Bachelor's degree in Business or related field

Job description

CVS Health is seeking a Strategic Account Executive to serve as the primary relationship manager and strategic advisor for the FEP Mail Order business. The role focuses on client satisfaction, operational performance, and delivering contractual commitments while guiding cross-functional teams to success.

You will collaborate with leaders across Mail Operations, Customer Care, Clinical, Finance, Technology, Legal, and Product to drive performance, resolve complex issues, and translate data into