Strategic Global Customer Programs Lead

Danzas Corporation; Boston (MA); On-site; USD 142,000 - 179,000; Full time

Job summary

DHL Global Forwarding is seeking a Global Customer Program Manager in the Boston area to lead strategic customer engagements, oversee service delivery, and drive continuous improvement across the customer lifecycle.

You will act as the primary interface with key customers, manage performance, contracts, and financial health, and help advance long-term account development within a leading global logistics network.

Qualifications

• Sound knowledge of Ocean Freight logistics and international trade.
• Project Management Acumen and ability to manage complex projects.
• Excellent organizational, analytical, and communication skills.
• Experience with BI tools (Power BI, Tableau) is an advantage.

Responsibilities

• Build and maintain strong commercial and strategic relationships with assigned customers.
• Develop and execute a value delivery roadmap aligned with customer goals and organizational capabilities.
• Drive account development initiatives to expand business opportunities.
• Lead retention planning to ensure long-term customer loyalty and partnership stability.
• Conduct regular business reviews with customers to assess performance and identify improvement areas.
• Monitor and analyze market intelligence to anticipate customer needs and competitive trends.
• Champion continuous improvement initiatives that enhance customer value.

Skills

Ocean Freight logistics

Project management

Organizational skills

Communication

Analytical skills

De-escalation

Problem solving

Workshops facilitation

Presentation skills

Systems knowledge

MS Office

Tools

Power BI

Tableau

InforNexus

Cargo Wise

Job description

DHL Global Forwarding is seeking a Global Customer Program Manager in the Boston area to lead strategic customer engagements, oversee service delivery, and drive continuous improvement across the customer lifecycle.

You will act as the primary interface with key customers, manage performance, contracts, and financial health, and help advance long-term account development within a leading global logistics network.