Strategic Field Service Scheduler & Dispatch Coordinator

Silco Fire & Security; Toledo (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Aflac

Flexible Spending Account (FSA)

Short-term disability

Life insurance

Company paid training

401(k) with company matching

Tuition reimbursement

Paid holidays

Paid time off

Job summary

Silco Fire & Security is seeking an Appointment and Field Service Scheduler in Toledo, OH. You will coordinate service appointments, dispatch technicians, and serve as the liaison between customers and field teams to ensure timely, accurate scheduling and exceptional service delivery.

You'll manage communications, maintain records in the scheduling system, and collaborate with cross-functional teams to optimize efficiency.

Qualifications

• Prior scheduling or dispatching experience is highly preferred.
• High School Diploma or equivalent is required.
• Strong problem-solving skills with the ability to think critically in fast-paced situations.
• Comfort using and learning new scheduling, CRM, or field service management software.
• Excellent communication skills, both verbal and written, with a customer-first mindset.
• Highly organized with the ability to prioritize tasks, manage multiple requests, and adapt quickly to changes.
• Team player with the ability to work independently and collaboratively.

Responsibilities

• Schedule and dispatch technicians based on skills, availability, location, and customer needs.
• Serve as the primary contact for scheduling inquiries and updates.
• Maintain accurate records of service appointments and customer interactions.
• Generate reports and analyze scheduling data to identify trends and opportunities for improvement.
• Provide outstanding service and support throughout the scheduling process.
• Assist with administrative tasks such as new account entry and frontline phone coverage.

Skills

Scheduling

Dispatching

Customer communication

CRM software

Organization

Teamwork

Critical thinking

Education

High School Diploma or equivalent

Tools

Scheduling software

CRM software

Job description

Silco Fire & Security is seeking an Appointment and Field Service Scheduler in Toledo, OH. You will coordinate service appointments, dispatch technicians, and serve as the liaison between customers and field teams to ensure timely, accurate scheduling and exceptional service delivery.

You'll manage communications, maintain records in the scheduling system, and collaborate with cross-functional teams to optimize efficiency.