Strategic Field & Network Analytics Lead

Optimum; New York (NY); On-site; USD 134,000 - 220,000; Full time

Job summary

Optimum in New York seeks a Manager, Field & Network Analytics to transform data into actionable insights that improve Field Operations and Network Services. You will translate business questions into analytical solutions, develop performance metrics, forecasting models, dashboards, and ad hoc analyses to guide leadership decisions.

Reporting to the Vice President of Field & Network Analytics, you will partner with operations leaders to deliver timely, accurate insights, mentor analysts, and

Qualifications

• Bachelor's degree in a STEM field required.
• Master's degree in STEM, Business Analytics, Data Science, or related field preferred.
• 5+ years of analytics, BI, operational analytics, or related fields.
• Experience developing forecasts, KPI frameworks, dashboards, and operational reporting.
• Strong SQL, data visualization, and analytical problem-solving skills.
• Experience translating business questions into analytical solutions.
• Excellent communication and stakeholder management skills.
• Telecommunications, field operations, network operations, or service organization experience preferred.

Responsibilities

• Develop and maintain operational KPIs, scorecards, and dashboards that measure field and network performance.
• Analyze service visit trends, dispatch efficiency, repeat truck rolls, first-time-fix rates, and technician productivity to identify improvement opportunities.
• Perform root-cause analysis on operational issues and provide actionable recommendations to business leaders.
• Establish standardized reporting methodologies and ensure consistent metric definitions across stakeholder groups.
• Build and maintain forecasting models supporting field workload, service demand, staffing, and operational planning.
• Partner with business leaders to identify emerging trends and proactively assess potential operational impacts.
• Support annual, quarterly, and monthly planning cycles with data-driven analyses and recommendations.
• Monitor forecast accuracy and continuously improve forecasting methodologies.
• Serve as the primary analytics resource for complex business questions and operational investigations.
• Deliver executive-ready analyses that support strategic initiatives, operational improvements, and investment decisions.
• Identify opportunities to automate recurring analyses and reporting processes.
• Support special projects related to transformation initiatives, service delivery, customer experience, and operational efficiency.
• Partner with leaders across Field Operations, Construction, OSP, ISP, Network Quality, CNOCs, and related organizations.
• Translate analytical findings into clear business recommendations for technical and non-technical audiences.
• Present insights and performance trends to leadership teams and operational stakeholders.
• Build strong partnerships that foster data-driven decision-making throughout the organization.
• Lead and mentor analysts supporting Field & Network Analytics initiatives.
• Establish analytical best practices, documentation standards, and quality controls.
• Balance team resources across recurring reporting, forecasting activities, and strategic projects.
• Foster a collaborative and customer-focused analytical culture.

Skills

SQL

Data Viz

Forecasting

KPI frameworks

Stakeholder comms

Telecom ops

Education

Bachelor's degree in STEM

Master's degree in STEM / analytics

Job description

Optimum in New York seeks a Manager, Field & Network Analytics to transform data into actionable insights that improve Field Operations and Network Services. You will translate business questions into analytical solutions, develop performance metrics, forecasting models, dashboards, and ad hoc analyses to guide leadership decisions.

Reporting to the Vice President of Field & Network Analytics, you will partner with operations leaders to deliver timely, accurate insights, mentor analysts, and