Manager Field Analytics

Optimum; New York (NY); On-site; USD 134,000 - 220,000; Full time

Job summary

Optimum in New York seeks a Manager, Field & Network Analytics to transform data into actionable insights that improve Field Operations and Network Services. You will translate business questions into analytical solutions, develop performance metrics, forecasting models, dashboards, and ad hoc analyses to guide leadership decisions.

Reporting to the Vice President of Field & Network Analytics, you will partner with operations leaders to deliver timely, accurate insights, mentor analysts, and

Qualifications

• Bachelor's degree in a STEM field required.
• Master's degree in STEM, Business Analytics, Data Science, or related field preferred.
• 5+ years of analytics, BI, operational analytics, or related fields.
• Experience developing forecasts, KPI frameworks, dashboards, and operational reporting.
• Strong SQL, data visualization, and analytical problem-solving skills.
• Experience translating business questions into analytical solutions.
• Excellent communication and stakeholder management skills.
• Telecommunications, field operations, network operations, or service organization experience preferred.

Responsibilities

• Develop and maintain operational KPIs, scorecards, and dashboards that measure field and network performance.
• Analyze service visit trends, dispatch efficiency, repeat truck rolls, first-time-fix rates, and technician productivity to identify improvement opportunities.
• Perform root-cause analysis on operational issues and provide actionable recommendations to business leaders.
• Establish standardized reporting methodologies and ensure consistent metric definitions across stakeholder groups.
• Build and maintain forecasting models supporting field workload, service demand, staffing, and operational planning.
• Partner with business leaders to identify emerging trends and proactively assess potential operational impacts.
• Support annual, quarterly, and monthly planning cycles with data-driven analyses and recommendations.
• Monitor forecast accuracy and continuously improve forecasting methodologies.
• Serve as the primary analytics resource for complex business questions and operational investigations.
• Deliver executive-ready analyses that support strategic initiatives, operational improvements, and investment decisions.
• Identify opportunities to automate recurring analyses and reporting processes.
• Support special projects related to transformation initiatives, service delivery, customer experience, and operational efficiency.
• Partner with leaders across Field Operations, Construction, OSP, ISP, Network Quality, CNOCs, and related organizations.
• Translate analytical findings into clear business recommendations for technical and non-technical audiences.
• Present insights and performance trends to leadership teams and operational stakeholders.
• Build strong partnerships that foster data-driven decision-making throughout the organization.
• Lead and mentor analysts supporting Field & Network Analytics initiatives.
• Establish analytical best practices, documentation standards, and quality controls.
• Balance team resources across recurring reporting, forecasting activities, and strategic projects.
• Foster a collaborative and customer-focused analytical culture.

Skills

SQL

Data Viz

Forecasting

KPI frameworks

Stakeholder comms

Telecom ops

Education

Bachelor's degree in STEM

Master's degree in STEM / analytics

Job description

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

The Manager, Field & Network Analytics is responsible for delivering actionable insights that improve operational performance across Field Operations and Network Services. This role partners closely with operational leaders to develop performance metrics, forecasting models, dashboards, and ad hoc analyses that drive informed decision-making and operational excellence.

Reporting to the Vice President of Field & Network Analytics, this position serves as a key analytics partner for Field Operations, Construction, OSP, ISP, Network Quality, and CNOC stakeholders. The successful candidate will translate complex business questions into analytical solutions, identify performance improvement opportunities, and ensure leaders have timely, accurate insights to optimize operational outcomes.

Responsibilities

Field Operations Analytics & Performance Management

• Develop and maintain operational KPIs, scorecards, and dashboards that measure field and network performance.
• Analyze service visit trends, dispatch efficiency, repeat truck rolls, first-time-fix rates, and technician productivity to identify improvement opportunities.
• Perform root-cause analysis on operational issues and provide actionable recommendations to business leaders.
• Establish standardized reporting methodologies and ensure consistent metric definitions across stakeholder groups.

Forecasting & Planning

• Build and maintain forecasting models supporting field workload, service demand, staffing, and operational planning.
• Partner with business leaders to identify emerging trends and proactively assess potential operational impacts.
• Support annual, quarterly, and monthly planning cycles with data-driven analyses and recommendations.
• Monitor forecast accuracy and continuously improve forecasting methodologies.

Ad Hoc Analytics & Strategic Support

• Serve as the primary analytics resource for complex business questions and operational investigations.
• Deliver executive-ready analyses that support strategic initiatives, operational improvements, and investment decisions.
• Identify opportunities to automate recurring analyses and reporting processes.
• Support special projects related to transformation initiatives, service delivery, customer experience, and operational efficiency.

Stakeholder Partnership

• Partner with leaders across Field Operations, Construction, OSP, ISP, Network Quality, CNOCs, and related organizations.
• Translate analytical findings into clear business recommendations for technical and non-technical audiences.
• Present insights and performance trends to leadership teams and operational stakeholders.
• Build strong partnerships that foster data-driven decision-making throughout the organization.
• Lead and mentor analysts supporting Field & Network Analytics initiatives.
• Establish analytical best practices, documentation standards, and quality controls.
• Balance team resources across recurring reporting, forecasting activities, and strategic projects.
• Foster a collaborative and customer-focused analytical culture.

Qualifications

• Bachelor's degree in a STEM field (Science, Technology, Engineering, Mathematics) required
• Master's degree in a STEM field, Business Analytics, Data Science, Operations Research, or related discipline preferred
• 5+ years of experience in analytics, business intelligence, operational analytics, or related fields
• Experience developing forecasts, KPI frameworks, dashboards, and operational reporting
• Strong SQL, data visualization, and analytical problem-solving skills
• Experience translating business questions into analytical solutions
• Excellent communication and stakeholder management skills
• Telecommunications, field operations, network operations, or service organization experience preferred

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $133,661.00 - $219,586.00 /year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment.