Strategic External Communications & PR Lead

CNA; Chicago, Northern (IL, KY); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA in Chicago, IL seeks an External Communications Manager to shape and protect CNA's reputation among brokers, customers and stakeholders. You will advise on messaging, develop external strategies, manage media relations, and drive awards and thought leadership initiatives.

The role requires strong writing, strategic planning and the ability to translate complex insurance topics into compelling stories for external audiences.

Qualifications

• Commercial insurance industry experience required.
• Excellent writing, editing and storytelling skills with ability to translate complex topics.
• Strategic communications plans that support objectives and reputation.
• Experience positioning leaders through thought leadership and speaking engagements.
• Strong relationship-building and influencing skills across organizational levels.
• Proven project management skills for multiple priorities in a fast-paced environment.
• Typically 5–7 years in corporate communications or related field.

Responsibilities

• Serves as trusted advisor on messaging, reputation, risks and stakeholder engagement.
• Develops external communications strategies aligned with priorities and growth.
• Manages media relations, awards programs, spokesperson prep and monitoring.
• Leads thought leadership, executive visibility, speaking engagements and recognition.
• Collaborates with leaders to craft content that strengthens market presence.
• Measures outcomes and optimizes future programs.

Skills

Media relations

Public relations

Writing & editing

Storytelling

Strategic communications

Relationship building

Project management

Education

Bachelor's degree in Communications, Public Relations, Journalism, Marketing, English or related field

Job description

CNA in Chicago, IL seeks an External Communications Manager to shape and protect CNA's reputation among brokers, customers and stakeholders. You will advise on messaging, develop external strategies, manage media relations, and drive awards and thought leadership initiatives.

The role requires strong writing, strategic planning and the ability to translate complex insurance topics into compelling stories for external audiences.