Strategic Event Services Manager

Baird Center; Milwaukee, Northern (WI, KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Baird Center in Milwaukee, WI seeks an Event Services Manager to lead event planning and coordination across its three facilities, including production elements, setup, and post-event invoicing. You will manage client relationships from booking through execution, ensuring high levels of service and compliance with policies and safety codes.

The role requires strong project management, superb communication, and the ability to work flexible hours, including evenings and weekends as events dictate.

Qualifications

• Bachelor’s degree in Hospitality, Event Management, Business or a related field or equivalent number of years of experience.
• One (1) to three (3) years of experience in the hospitality or high‑volume customer service industry
• Proficient in the use of the Microsoft Office Suite of Products: Excel, PowerPoint, Word, Access, Outlook
• Familiarity with the Americans with Disabilities Act (ADA)
• Three (3) to Five (5) years of experience in the hospitality or high‑volume customer service industry
• Previous experience with a hotel, sports team, and/or convention center
• Previous experience with AutoCAD LT and Event Booking Software/VenueOps

Responsibilities

• Plans and manages numerous events per year, including reoccurring events and clients
• Directs set up, cleaning, trades, and service staff at events; oversees all aspects of facility operations related to events
• Meets with clients to plan and organize assigned events; works with client from the moment the event is booked, through the set‑up, event, and post-event milestones
• Understands clients’ needs and provides outstanding service; guides clients through timelines, deadlines, and WCD policies and procedures
• Prepares floor plans and cost estimates for clients
• Reviews final billing for completeness and accuracy; responsible for post event invoicing
• Resolves complaints and requests to client satisfaction; ensures compliance with service agreements
• Attends appropriate planning, organizational, and other event and facility meetings in support of facility operations
• Must be able to advance future events while tending to client needs
• Provides clear communication with various departments regarding operational requirements for each event
• Serves as interface between the facility and its clients; ensures all elements of clients’ events are vetted
• Trains and supervises event related staff and operations staff
• Demonstrated commitment to valuing diversity and contributing to an inclusive working environment
• Ensures equipment and setup personnel meet event requirements; complies with safety codes

Skills

Communication

Adaptability

Project management

Interpersonal skills

Independent work

Work under pressure

English proficiency

Education

Bachelor’s degree in Hospitality / Event Management / Business or related field

1–3 years in hospitality or high‑volume customer service

Microsoft Office proficiency (Excel, PowerPoint, Word, Access, Outlook)

ADA familiarity

3–5 years in hospitality or high‑volume customer service

Experience with AutoCAD LT and VenueOps

Tools

AutoCAD LT

VenueOps

Job description

Baird Center in Milwaukee, WI seeks an Event Services Manager to lead event planning and coordination across its three facilities, including production elements, setup, and post-event invoicing. You will manage client relationships from booking through execution, ensuring high levels of service and compliance with policies and safety codes.

The role requires strong project management, superb communication, and the ability to work flexible hours, including evenings and weekends as events dictate.