Strategic Enterprise Systems Analyst

Central Piedmont Community College; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Central Piedmont Community College seeks a Business Systems Analyst to bridge Information Technology Services and campus stakeholders, translating business needs into tech solutions that enhance efficiency and the student experience.

Responsibilities include gathering requirements, configuring enterprise apps, supporting implementations, and driving automation and governance across admin, academic, and student services functions.

Qualifications

• Bachelor's degree in computer science, information systems, data science, information technology, business analytics, computer engineering, or related field.
• Three years of experience supporting enterprise business applications, business analysis, systems analysis, or business process improvement.
• Experience gathering and documenting business requirements.
• Experience supporting enterprise software implementations or upgrades.
• Experience working directly with business stakeholders.
• ITIL v4 or v5 certification required within nine months.

Responsibilities

• Partner with stakeholders to identify business needs and recommend technology solutions that improve operational effectiveness.
• Gather, analyze, document, and validate functional and technical business requirements.
• Analyze current business processes and recommend improvements through automation, workflow optimization, and system enhancements.
• Configure enterprise applications based on approved business requirements and best practices.
• Support implementation, testing, deployment, and ongoing administration of enterprise applications.
• Create functional specifications and user stories for development and integration teams.
• Coordinate User Acceptance Testing (UAT) activities and validate system functionality.
• Develop process documentation, workflow diagrams, business requirements, and standard operating procedures.
• Support enterprise application upgrades, releases, patches, and change management activities.
• Troubleshoot application issues and coordinate resolution with vendors and technical support teams.
• Collaborate with Data Services to support reporting, analytics, and data quality initiatives.
• Participate in enterprise technology projects using Agile, Waterfall, or hybrid methodologies.
• Identify opportunities to improve customer experience through digital services and automation.
• Support integration initiatives involving APIs, middleware, and enterprise systems.
• Provide support team training, documentation, and knowledge transfer activities.
• Maintain application documentation, system configurations, and business process inventories.
• Stay current with higher education technology trends and recommend improvements.

Skills

Requirements gathering

Business analysis

SDLC

Stakeholder communication

Process improvement

Agile

UAT

Data governance

Analytical thinking

Education

Bachelor's degree in CS/IS/_IT/Business Analytics

3 years enterprise apps experience

ITIL v4/v5 within 9 months

Tools

SQL

Workday/ERP familiarity

Power BI or reporting tools

Job description

Central Piedmont Community College seeks a Business Systems Analyst to bridge Information Technology Services and campus stakeholders, translating business needs into tech solutions that enhance efficiency and the student experience.

Responsibilities include gathering requirements, configuring enterprise apps, supporting implementations, and driving automation and governance across admin, academic, and student services functions.