Strategic Enterprise Success Partner

Growth Protocol, Inc.; United States; Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid Work Schedule in NYC

Remote option

100% Company Paid Health, Dental, and视

401K Matching

Pet-friendly office

Job summary

Growth Protocol seeks an experienced Enterprise Customer Success Manager to partner with C-level stakeholders, align technical deployment with business goals, and drive measurable ROI for our AI-powered growth platform.

You will shape customer strategy, translate technical needs for product and delivery teams, and own expansion within strategic accounts, focusing on high-impact use cases and successful adoption.

Qualifications

• 5–10 years of experience in Customer Success, Strategic Consulting, or Technical Account Management.
• Proven ability to manage $1M+ enterprise ARR with VP/C-level visibility.
• Strong technical depth across product architectures, data pipelines, APIs, and AI models.

Responsibilities

• Own and expand relationships with VP and C-level stakeholders across Strategy, Innovation, Market Intelligence, and Digital Transformation.
• Translate complex technical needs between clients and product/engineering teams.
• Lead engagements from onboarding to expansion with success plans and ROI milestones.
• Collaborate across Sales, Delivery, Product, and FDE to drive growth strategies.
• Guide use case discovery and platform integrations with the neuro-symbolic engine.
• Generate customer success stories and co-marketing references with Sales.

Skills

Executive presence

Boardroom communication

Strategic thinking

Stakeholder management

Technical acumen

B2B SaaS experience

Education

Bachelor's degree in Business/CS/related

Tools

CRM systems (Salesforce)

Data analytics concepts

Job description

Growth Protocol seeks an experienced Enterprise Customer Success Manager to partner with C-level stakeholders, align technical deployment with business goals, and drive measurable ROI for our AI-powered growth platform.

You will shape customer strategy, translate technical needs for product and delivery teams, and own expansion within strategic accounts, focusing on high-impact use cases and successful adoption.