Strategic Enterprise Success Manager

MSC Industrial Supply Co.; Bainbridge Island (WA); On-site; USD 76,000 - 119,000; Full time

Job summary

MSC Industrial Supply Co. seeks an Enterprise Customer Success Manager to own nationwide account health, drive revenue, and optimize profitability across National Account locations.

You will coordinate with service teams and stakeholders to ensure successful solution delivery and client satisfaction. In this role, you will monitor contractual performance, identify upsell opportunities, and lead cross-functional initiatives to improve ROI while maintaining strong relationships with key

Qualifications

• Bachelor's degree or eight years of equivalent experience.
• At least two years of progressive growth in job responsibilities.
• Three to four years' experience in account management, customer success, or sales environment.
• Excellent written and verbal communication skills.
• Excellent relationship building and stakeholder management skills.
• Strong data analysis abilities with trend identification and actionable improvements.
• Proficiency with CRM software and data tools including Salesforce, Excel and Tableau.
• Ability to manage multiple accounts in a fast-paced, team-oriented environment.

Responsibilities

• Maintain and grow revenue and profitability within assigned National Account locations through proactive account health monitoring and identification of cross-sell and upsell opportunities.
• Monitor and evaluate contractual, financial and profitability performance and solution utilization, ensuring accounts meet ROI targets and optimizing pricing.
• Serve as the primary point of contact for National Account locations, championing the customer experience and ensuring seamless solution implementations.
• Track and report on account-level KPIs to measure health, adoption, and performance against growth targets.
• Align implementation activities with onsite/VMIS teams and service coverage to ensure consistent delivery and client satisfaction.
• Build and maintain relationships with key decision-makers and influencers to deepen account engagement.
• Identify potential risks to account performance and profitability, develop mitigation strategies, and elevate issues as needed.
• Collaborate with cross-functional teams to align account strategies with business priorities and evolving client needs.
• Drive adoption and utilization of contracted solutions to maximize customer value and ROI.
• Support quarterly business reviews (QBRs) and other strategic planning sessions to identify growth opportunities.
• Onboard new locations within enterprise client accounts.

Skills

Communication skills

Relationship management

CRM Salesforce

Data analysis

Leadership

Project management

Education

Bachelor's degree or 8+ years experience

Tools

Salesforce

Excel

Tableau

MS Office

Job description

MSC Industrial Supply Co. seeks an Enterprise Customer Success Manager to own nationwide account health, drive revenue, and optimize profitability across National Account locations.

You will coordinate with service teams and stakeholders to ensure successful solution delivery and client satisfaction. In this role, you will monitor contractual performance, identify upsell opportunities, and lead cross-functional initiatives to improve ROI while maintaining strong relationships with key