Enterprise Customer Success & Growth Manager

MSC Industrial Direct Co., Inc.; Black Diamond (WA); On-site; USD 76,000 - 119,000; Full time

Benefits offered by this job

401K plan

Stock purchase program

Tuition reimbursement

Job summary

MSC Industrial Supply Co. is seeking an Enterprise Customer Success Manager in Kent, WA to maximize revenue, retention, and ROI within high-value National Accounts.

You will own location-level relationships, ensure seamless delivery, and lead cross-functional initiatives to expand business. The role requires a degree or equivalent experience, strong communication, and a proven track record in account management and customer success across multiple sites.

Qualifications

• Bachelor's degree or eight years of equivalent experience required.
• Two+ years progressive growth in responsibilities.
• Three to four years in account management, customer success, or sales.
• Strong communication and stakeholder management.

Responsibilities

• Maintain and grow revenue and profitability in National Account locations.
• Monitor contractual and financial performance and ROI targets.
• Serve as primary contact for National Account locations for delivery and experience.
• Track KPIs to measure health and performance against targets.
• Align implementation with onsite/VMIS teams for consistent delivery.
• Build relationships with key decision makers to deepen engagement.
• Identify risks and develop mitigation strategies.
• Collaborate with cross-functional teams on account strategies.
• Drive adoption of contracted solutions and upsell opportunities.
• Support quarterly business reviews and strategic planning.
• Onboard new locations within enterprise client accounts.

Skills

Bachelor's degree

Account management

Customer success

CRM software

Data analysis

Stakeholder management

Leadership

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree

Equivalent experience

Tools

Salesforce

Excel

Tableau

Job description

MSC Industrial Supply Co. is seeking an Enterprise Customer Success Manager in Kent, WA to maximize revenue, retention, and ROI within high-value National Accounts.

You will own location-level relationships, ensure seamless delivery, and lead cross-functional initiatives to expand business. The role requires a degree or equivalent experience, strong communication, and a proven track record in account management and customer success across multiple sites.