Enterprise Customer Success & Growth Manager

MSC Industrial Direct Co., Inc.; Seattle (WA); On-site; USD 76,000 - 119,000; Full time

Benefits offered by this job

Tuition reimbursement

Stock purchase program

401K plan

Comprehensive benefits

Paid time off

Job summary

MSC Industrial Supply Co. is seeking an Enterprise Customer Success Manager to maximize revenue, retention, profitability, and ROI within high-value National Account locations.

You will serve as the primary relationship owner, ensuring seamless delivery, strategy alignment, and ongoing growth across accounts. The role requires managing account health, monitoring contractual and financial performance, and collaborating with service teams to achieve sustainable profitability.

Qualifications

• Bachelor's degree or 8+ years of equivalent experience.
• 2+ years of progressive growth in responsibilities.
• 3–4 years in account management, customer success, or sales.
• Strong written and verbal communication.
• Ability to engage decision makers and influencers.
• Data analysis skills to identify trends and improvements.
• Leadership and customer service orientation.
• CRM software proficiency (Salesforce or equivalent) and data tools.
• Ability to manage multiple accounts in a fast-paced environment.

Responsibilities

• Maintain and grow revenue and profitability within National Account locations.
• Monitor contractual, financial and ROI performance; optimize pricing.
• Be the primary contact for National Account locations and ensure seamless execution.
• Track KPIs to measure health and performance against targets.
• Coordinate with onsite/VMIS teams to ensure delivery.
• Build relationships with decision-makers and influencers.
• Identify risks and develop mitigation strategies.
• Collaborate with cross-functional teams on account strategies.
• Drive adoption of contracted solutions and ROI.
• Support QBRs, CIRs, and growth planning.
• Onboard new locations within enterprise client accounts.

Skills

CRM proficiency

Data analysis

Stakeholder management

Communication

Leadership

Excel

Tableau

Salesforce

Microsoft Office

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Excel

Tableau

Microsoft Office

Job description

MSC Industrial Supply Co. is seeking an Enterprise Customer Success Manager to maximize revenue, retention, profitability, and ROI within high-value National Account locations.

You will serve as the primary relationship owner, ensuring seamless delivery, strategy alignment, and ongoing growth across accounts. The role requires managing account health, monitoring contractual and financial performance, and collaborating with service teams to achieve sustainable profitability.