Strategic Enterprise Renewal Lead (Cloud & AI)

Flosum; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Flosum is seeking an experienced enterprise account manager to own a book of strategic customers and protect recurring revenue. You will engage executives to expand partnerships, navigate renewal cycles, and move customers to our cloud-native platform.

The role rewards ownership, leadership, and data-driven renewal strategies, with direct access to leadership and real ownership of renewals across a diverse set of high-value accounts.

Qualifications

• 7+ years in enterprise account management, renewals, or customer-facing sales.
• Managed a book of business including accounts > $250K and total ARR > $5M.
• Sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms.
• Track record saving at-risk renewals by engaging executive-level stakeholders.
• Excellent negotiation skills with multi-year terms and price/value discussions.
• Understand how NRR and GRR are calculated and how your work moves them.
• Clear, concise writing and speaking; able to brief a CIO in five minutes.
• Experience in the Salesforce ecosystem is a strong plus.

Responsibilities

• Own renewals across your book and protect every dollar of recurring revenue.
• Build relationships with CIOs, CTOs, VPs of Engineering, and Salesforce leaders.
• Turn red accounts green by spotting risk and executing save plans.
• Move customers from Salesforce-native products to the cloud-native platform.
• Defend accounts against competitors, in-house builds, and new enterprise architectures.
• Pull the right people in from product, support, engineering, and customer success.
• Find expansion opportunities and hand them to the sales team with a plan.
• Run your book with discipline: forecasts, renewal pipeline in Salesforce, no surprises.

Skills

Enterprise account mgmt

Renewals

Customer-facing sales

B2B software

Salesforce ecosystem

Tools

Salesforce ecosystem

Job description

Flosum is seeking an experienced enterprise account manager to own a book of strategic customers and protect recurring revenue. You will engage executives to expand partnerships, navigate renewal cycles, and move customers to our cloud-native platform.

The role rewards ownership, leadership, and data-driven renewal strategies, with direct access to leadership and real ownership of renewals across a diverse set of high-value accounts.