Strategic Enterprise Engagement Manager

Alloy; Washington (District of Columbia); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Alloy.ai is seeking an Engagement Manager for its Client Solutions team in a hybrid role based in Washington, DC. You will lead strategic customer engagements, translate client needs into objectives, and drive profitability through analytics and data-driven decisions.

You will collaborate with cross-functional teams, train core users, and influence product roadmaps while advancing customer success at the executive level. This role emphasizes strategic thinking and hands-on delivery.

Qualifications

• 4+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields.
• Exceptional analytical problem-solving skills with ability to understand technical details while focusing on business objectives.
• Demonstrated senior selling skills within consultative projects.
• Outstanding project management, organization, work ethic.
• Highly motivated, self-directed, team player with ability to build long-lasting relationships with senior executives.

Responsibilities

• Lead, manage and grow Alloy’s strategic customers, working with VP to C-level stakeholders to deliver strategic objectives and ROI.
• Act as the primary point of contact for assigned customers from kickoff through renewal.
• Collaborate with customers to build long-lasting business relationships and partnerships.
• Support customers through implementation, training and onboarding with cross-functional Alloy.ai teams.
• Deliver valuable short-term objectives and keep projects on track.
• Monitor activity and meet stakeholders regularly to improve understanding and drive business.

Skills

Analytical skills

Senior selling

Project management

Relationship building

Ownership mindset

Team leadership

SaaS experience

Cross-functional

Education

Quantitative degree

Job description

Alloy.ai is seeking an Engagement Manager for its Client Solutions team in a hybrid role based in Washington, DC. You will lead strategic customer engagements, translate client needs into objectives, and drive profitability through analytics and data-driven decisions.

You will collaborate with cross-functional teams, train core users, and influence product roadmaps while advancing customer success at the executive level. This role emphasizes strategic thinking and hands-on delivery.