Strategic Enterprise Customer Success Executive

Socket.dev; San Francisco (CA); On-site; USD 204,000 - 281,000; Full time

Benefits offered by this job

Equity

Health insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid leave

Job summary

Okta, a leader in identity security, is seeking a Senior Customer Success Executive - Enterprise to drive retention and value with large SaaS customers in the San Francisco Bay Area. You will build C-level relationships and translate complex technical concepts into measurable business outcomes.

The role emphasizes strategic planning, collaboration with Sales, Support, Engineering and Product, and proactive management of renewals and expansions.

Qualifications

• 10+ years of experience in a customer success, account management, or consulting role.
• SaaS-based enterprise product experience preferred.
• Executive stakeholder management experience.

Responsibilities

• Develop and nurture strong customer and C-Level relationships to understand business goals and ensure retention and value.
• Design and execute proactive success plans and SBRS with clear goals and KPIs.
• Collaborate across Sales, Support, Engineering, and Product to resolve escalations.
• Surface customer feedback to drive continuous improvement.
• Identify and communicate relevant new products and features to customers.
• Identify renewal risk and drive remediation with internal teams to secure renewals and growth.

Skills

Customer success

Account management

Consulting

Tools

Enterprise security tools

Job description

Okta, a leader in identity security, is seeking a Senior Customer Success Executive - Enterprise to drive retention and value with large SaaS customers in the San Francisco Bay Area. You will build C-level relationships and translate complex technical concepts into measurable business outcomes.

The role emphasizes strategic planning, collaboration with Sales, Support, Engineering and Product, and proactive management of renewals and expansions.