Strategic Enterprise CSM — Renewals & Growth

Nuix; Reston (VA); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Nuix seeks a Customer Success Manager (Platform) based in Reston to own post-sale relationships across assigned enterprise accounts. From contract close, you will drive adoption, retention and expansion, coordinating with implementation and services teams and serving as the continuity contact throughout the Nuix lifecycle.

You will attend the Reston office at least 3 days a week, with optional remote work for remaining days.

Qualifications

• Five or more years of experience in customer success, account management or consulting within enterprise B2B software.

Responsibilities

• Own the post-sale relationship for an assigned portfolio of enterprise accounts from contract close through renewal.
• Deliver billable advisory engagements that drive product adoption and customer outcomes with a 50% target billability.
• Execute renewal management cadence, initiating commercial conversations 90 days before expiry with renewal business cases.
• Identify, qualify and progress upsell and cross-sell opportunities within existing accounts; maintain pipeline in CRM.

Skills

Customer success

Account management

CRM platforms

Renewal forecasting

Executive communication

Job description

Nuix seeks a Customer Success Manager (Platform) based in Reston to own post-sale relationships across assigned enterprise accounts. From contract close, you will drive adoption, retention and expansion, coordinating with implementation and services teams and serving as the continuity contact throughout the Nuix lifecycle.

You will attend the Reston office at least 3 days a week, with optional remote work for remaining days.