Strategic Enterprise CSM — Net Retention Focus (Hybrid)

Change.org, PBC; New York (NY); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive health plans

Paid time-off

401K retirement programme

Job summary

Change.org, PBC is seeking a Customer Success Manager to guide strategic enterprise accounts through the relationship lifecycle at HHAeXchange. The role involves managing onboarding, adoption, and renewals to maximize customer value and retention.

This hybrid position requires strong relationship management skills and effective communication with senior stakeholders. Applicants should have at least 3 years of experience in Customer Success or Account Management, with a proficiency in using platforms like Gainsight and Salesforce.

Qualifications

• 3+ years of experience in Customer Success or Account Management.
• Proficiency in using CRM systems to manage customer relationships.
• Excellent executive presence with strong communication skills.

Responsibilities

• Own and manage the client relationship for assigned customers.
• Develop strong relationships with executive decision-makers.
• Monitor customer health and mitigate risks.

Skills

Customer Success Management

Account Management

Communication Skills

Analytical Skills

Generative AI tools

Education

Bachelor's degree in a related field

Tools

Gainsight

Salesforce

Job description

Change.org, PBC is seeking a Customer Success Manager to guide strategic enterprise accounts through the relationship lifecycle at HHAeXchange. The role involves managing onboarding, adoption, and renewals to maximize customer value and retention.

This hybrid position requires strong relationship management skills and effective communication with senior stakeholders. Applicants should have at least 3 years of experience in Customer Success or Account Management, with a proficiency in using platforms like Gainsight and Salesforce.