Strategic Enterprise CSM | Hybrid + Equity

Continu Inc.; New York (NY); Hybrid; USD 130,000 - 165,000; Full time

Benefits offered by this job

Equity participation

Medical, dental, and vision insurance

Generous PTO and holidays

Hybrid NYC office

Job summary

Continu Inc. is seeking a Customer Success leader to own post-sale lifecycle for a focused portfolio of mid-market and enterprise customers.

You will act as a strategic advisor, aligning learning initiatives with customer goals and measurable outcomes, and partner with clients to design effective training and enablement programs on the Continu platform. You will drive executive business reviews, adoption, retention, and expansion while collaborating with Product, Engineering, and Sales to

Qualifications

• 5+ years owning commercial renewals and expansion in B2B SaaS.
• Proven track record of retaining and growing strategic accounts.
• Experience managing complex mid-market and enterprise customers with multiple stakeholders.
• Strong commercial acumen for renewal, pricing, and expansion conversations.
• Experience using CS platforms with AI-enabled workflows.

Responsibilities

• Own the full post-sale lifecycle for a portfolio of mid-market and enterprise customers.
• Serve as strategic advisor, aligning learning initiatives to customer goals and outcomes.
• Partner with customers to design learning strategies and enable diverse learner audiences through Continu.
• Deliver administrator training, customer workshops, and executive business reviews that drive adoption.
• Build trusted relationships across Learning & Development, HR, Compliance, IT, Operations, and leadership.
• Develop and execute account plans to increase adoption, retention, expansion, and value.
• Lead renewal and expansion conversations, including pricing and executive alignment.
• Proactively identify risks, remove adoption barriers, and develop success plans.
• Voice the customer and influence product direction with cross-functional teams.

Skills

Renewals

Mid-market & enterprise

SaaS knowledge

Executive stakeholder management

Tools

Planhat

Gainsight

Salesforce

Job description

Continu Inc. is seeking a Customer Success leader to own post-sale lifecycle for a focused portfolio of mid-market and enterprise customers.

You will act as a strategic advisor, aligning learning initiatives with customer goals and measurable outcomes, and partner with clients to design effective training and enablement programs on the Continu platform. You will drive executive business reviews, adoption, retention, and expansion while collaborating with Product, Engineering, and Sales to