Strategic Enterprise CSM — Global Growth (West Remote)

Smartsheet; Bellevue (WA); Hybrid; USD 135,000 - 172,500; Full time

Benefits offered by this job

Employer subsidized medical/vision and dental coverage

401k Match

Flexible Time Away Program

12 paid holidays

Up to 24 weeks of Parental Leave

Opportunities for professional development

Teleworking options

Job summary

Smartsheet in Bellevue, WA seeks a Principal Customer Success Manager to build strategic relationships with global customers. This role, reporting to a Senior Manager, involves managing a diverse book of business and providing thought leadership.

The ideal candidate should have extensive experience in SaaS Customer Success, exceptional communication skills, and a proven track record in mentoring peers and leading initiatives.

With perks like subsidized medical coverage and a competitive salary range of $135,000 to $172,500, this role offers flexible remote work options.

Qualifications

• 10+ years of Customer Success or Account Management experience, preferably in SaaS.
• Ability to operate autonomously with limited oversight.
• Proven track record of leading cross-departmental initiatives.

Responsibilities

• Manage a diverse book of business, focusing on engagement and adoption.
• Lead renewal efforts and mitigate churn.
• Conduct high-impact Quarterly Business Reviews.

Skills

Customer Success Management

Account Management

Communication Skills

Business Acumen

Mentorship

Education

Bachelor's degree or equivalent experience

Tools

Smartsheet

Job description

Smartsheet in Bellevue, WA seeks a Principal Customer Success Manager to build strategic relationships with global customers. This role, reporting to a Senior Manager, involves managing a diverse book of business and providing thought leadership.

The ideal candidate should have extensive experience in SaaS Customer Success, exceptional communication skills, and a proven track record in mentoring peers and leading initiatives.

With perks like subsidized medical coverage and a competitive salary range of $135,000 to $172,500, this role offers flexible remote work options.