Strategic Enterprise CSM — AI Learning

Workday, Inc.; New York (NY); On-site; USD 128,000 - 192,000; Full time

Job summary

Workday, Inc. in New York City is seeking a Customer Success Manager to own partner engagement for Sana Learn and drive adoption, value realization, and long-term growth with enterprise clients.

You will partner with HR, L&D, IT, and business leaders to align Sana Learn with key priorities and measurable outcomes. You’ll lead strategies that move customers from initial use to organization-wide impact, manage risks, and collaborate with cross-functional teams to maximize retention and expansion

Qualifications

• 4+ years of experience in customer success, consulting, or similar roles in a SaaS environment.
• Experience working with enterprise customers.
• Experience working with senior stakeholders.

Responsibilities

• Own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value.
• Define success plans, KPIs, and measurable outcomes aligned to customer goals.
• Monitor customer health using product usage, stakeholder feedback, and renewal signals.
• Identify risks early and drive clear mitigation plans.
• Lead conversations with customers to define what success looks like and how to achieve it.
• Design adoption strategies that drive meaningful usage and sustained engagement.
• Help customers move from initial usage to scaled, organization-wide impact.
• Ensure customers realize value—not just use the product.
• Work closely with HR, L&D, IT, and business leaders to connect Sana Learn to business priorities.
• Identify high-impact use cases and drive outcomes.
• Maintain visibility across the customer journey.
• Support renewals and long-term growth.
• Elevate conversations to measurable business impact.

Skills

Customer success

Consulting

Enterprise SaaS

Stakeholder management

Ambiguity handling

AI in client workstreams

Job description

Workday, Inc. in New York City is seeking a Customer Success Manager to own partner engagement for Sana Learn and drive adoption, value realization, and long-term growth with enterprise clients.

You will partner with HR, L&D, IT, and business leaders to align Sana Learn with key priorities and measurable outcomes. You’ll lead strategies that move customers from initial use to organization-wide impact, manage risks, and collaborate with cross-functional teams to maximize retention and expansion