Strategic Enterprise CS Manager (SaaS)

Revver, Inc.; Lehi (UT); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid holidays

Flexible PTO

Parental leave

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Life insurance

Career growth

Work-life balance

Job summary

Revver, Inc. is seeking a Customer Success/Account Manager to onboard customers, drive adoption, and maximize value across strategic accounts. You will coordinate cross-functional resources, lead health checks, and ensure customer outcomes align with ROI targets.

The role emphasizes proactive advocacy, escalation management, and expanding relationships with enterprise and mid-market clients in a fast-paced SaaS environment.

Qualifications

• 3–5 years in customer success, account management, or related SaaS role.
• Proven track record of driving adoption, renewals, and measurable customer outcomes.
• Excellent written and verbal communication; able to present to technical and business stakeholders.
• Strong project management: coordinate multi-stakeholder implementations and deliver on time.
• Data-informed: comfortable with dashboards, KPIs, and data-driven decisions.
• Customer-first mindset with bias for action and continuous improvement.
• Bachelor’s degree preferred but not required; demonstrated impact valued over credentials.

Responsibilities

• Onboard & implement; kick off onboarding and coordinate resources, timelines and stakeholders.
• Drive adoption & value; establish success plans, KPIs, regular business reviews to increase product usage and ROI.
• Be the customer’s advocate; prioritize product enhancements, integrations, and AI improvements.
• Manage escalations & support; triage issues and coordinate engineering/product support for timely resolutions.
• Enable customers on AI features; help adopt AI capabilities safely and track outcomes.
• Grow accounts; identify expansion and upsell opportunities by demonstrating value.
• Maintain operational excellence; keep accurate records, health scoring, and data-driven strategy.
• Scale success; build playbooks, templates, and training programs to repeat CS motion.

Skills

Customer success

Account management

SaaS

Adoption & renewals

Communication

Project management

Data-driven

Stakeholder management

Relationship building

Education

Bachelor's degree in business

Tools

Salesforce

Intercom

CS platforms

Job description

Revver, Inc. is seeking a Customer Success/Account Manager to onboard customers, drive adoption, and maximize value across strategic accounts. You will coordinate cross-functional resources, lead health checks, and ensure customer outcomes align with ROI targets.

The role emphasizes proactive advocacy, escalation management, and expanding relationships with enterprise and mid-market clients in a fast-paced SaaS environment.