Customer Success Manager, Mid-Market

Revver; Lehi (UT); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Four-day work week

10 paid holidays

Uncapped PTO

Parental leave

Career growth opportunities

Excellent work-life balance and culture

Job summary

Revver is seeking a Customer Success Manager for the Mid-Market segment to ensure client satisfaction and adoption of their software solutions. The role involves onboarding, relationship management, and driving value for clients. Ideal candidates will have a bachelor's degree and 3-5 years of relevant experience, with strong communication and problem-solving skills. Revver offers a hybrid work environment, excellent work-life balance, and growth opportunities.

Qualifications

• 3-5 years in customer success, account management, or SaaS.
• Ability to manage multiple clients and priorities.
• Proactive, self-motivated, and organized.

Responsibilities

• Manage seamless onboarding and implementation.
• Build long-term client relationships as a trusted advisor.
• Address inquiries and issues promptly.

Skills

Communication

Interpersonal Skills

Problem-solving

Conflict Resolution

Analytical Mindset

Education

Bachelor's degree in Business or related field

Bachelor's in business or marketing

Tools

CRM tools

Salesforce

Job description

Join to apply for the Customer Success Manager, Mid-Market role at Revver

Revver is focused on helping businesses of any size to improve their profitability and productivity by automating their document-dependent work with our award-winning software platform. We drive positive outcomes and real growth through improved efficiency, security, compliance, and giving teams back vital capacity to focus on human-centric work. Join a stable company with the energy of a startup.

Who You Are

The Mid-Market Customer Success Manager (CSM) at Revver will ensure successful client adoption and satisfaction. You will serve as the main contact, providing strategic guidance, addressing client needs, and driving value from our solutions. A proactive, customer-centric approach is essential for building strong relationships and loyalty.

What You’ll Bring

• Bachelor's degree in Business or related field (preferred)
• 3-5 years in customer success, account management, or SaaS
• Strong communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Proficiency in CRM and customer success tools
• Ability to manage multiple clients and priorities
• Analytical mindset for data-driven decisions
• Customer-focused attitude
• Proactive, self-motivated, and organized
• Collaborative team player

Key Responsibilities

1. Client Onboarding: Manage seamless onboarding and implementation.
2. Relationship Management: Build long-term client relationships as a trusted advisor.
3. Customer Support: Address inquiries and issues promptly, coordinating with internal teams.
4. Proactive Engagement: Regular check-ins to assess satisfaction and identify improvements.
5. Value Realization: Maximize client value through best practices and upselling.
6. Renewals and Retention: Drive renewals and reduce churn by demonstrating ongoing value.
7. Feedback Loop: Relay client feedback for product and service improvements.
8. Reporting: Keep accurate records in CRM.
9. Training and Education: Conduct training sessions on features and best practices.

Preferred Qualifications

• Bachelor's in business or marketing
• Salesforce experience
• Based in Utah, willing to report to Lehi office 1-2 days/week

What We Offer

• Four-day work week (Monday-Thursday, with occasional Fridays)
• 10 paid holidays
• Uncapped PTO
• Parental leave
• Career growth opportunities
• Excellent work-life balance and culture
• Hybrid work environment

Apply today! Revver is an equal opportunity employer offering PTO, medical/dental/vision insurance, 401k with match, life insurance, and more. Salary depends on experience. Candidates must include a resume with their application.