Strategic Enterprise CS Director - AI Cost Governance

Adaptive6 Inc.; United States; Hybrid; USD 180,000 - 260,000; Full time

Job summary

Adaptive6 is the leading Cloud and AI Cost Governance platform. We’re hiring a Customer Success Director, based in the US, to own the post-sale relationship with our largest North American enterprise customers and to build the US side of our Customer Success practice.

You’ll own a portfolio of strategic accounts from kickoff through renewal and expansion, run the operating cadence we use to manage the book, and as we grow, hire and lead the US-based Customer Success Managers who join you.

Qualifications

• 5+ years in Customer Success or strategic account management for enterprise B2B SaaS, including 3+ years owning strategic accounts ($150K+ ACV) or leading a CS team.
• 3+ years working with Cloud Infrastructure, FinOps, DevOps, platform engineering, CSPM or observability personas.
• Executive presence with VP and C-level sponsors, and equal comfort with engineers.

Responsibilities

• Own a portfolio of strategic enterprise accounts end to end: onboarding, adoption, value realization, renewal and expansion.
• Drive savings with customers by agreeing on goals at kickoff and coordinating with engineering teams.
• Lead multi-threaded relationships from FinOps leads to CFO offices and run quarterly executive business reviews.
• Lead adoption of AI cost governance, including AI spend visibility and MCP/AIS integrations.
• Navigate security and compliance: vendor questionnaires, SOC 2 and AI risk assessments, IAM reviews.
• Be the voice of the customer inside Adaptive6; prioritize requests with Product and R&D, manage escalations and release notes.

Skills

Strategic account management

Executive presence

Data-driven decisions

Program management

Customer success leadership

Job description

Adaptive6 is the leading Cloud and AI Cost Governance platform. We’re hiring a Customer Success Director, based in the US, to own the post-sale relationship with our largest North American enterprise customers and to build the US side of our Customer Success practice.

You’ll own a portfolio of strategic accounts from kickoff through renewal and expansion, run the operating cadence we use to manage the book, and as we grow, hire and lead the US-based Customer Success Managers who join you.