Strategic AI Adoption CSM for Enterprise Accounts

Relativity; Indianapolis (IN); Hybrid; USD 82,000 - 124,000; Full time

Job summary

Relativity is seeking a Senior Customer Success Manager to own strategic outcomes for a portfolio of high-impact accounts. You will act as a strategic advisor, guiding AI feature adoption, governance, and workflow transformation across legal teams.

You will manage executive relationships, drive health metrics, and collaborate with Sales and Product to deliver measurable ROI and renewal growth in a hybrid work environment.

Qualifications

• Experience in legal technology, eDiscovery, litigation support, or a regulated workflow environment.
• Gainsight, Salesforce, or equivalent CS platform proficiency.
• Proven ability to drive measurable customer outcomes and renewal growth.

Responsibilities

• Own outcomes for a portfolio of strategic accounts from onboarding to renewal.
• Lead adoption of AI/GenAI features and manage change at scale.
• Develop account plans, monitor health metrics, and drive ROI for customers.
• Coach and mentor peers; influence across cross-functional teams.

Skills

Account Management

Collaboration

Communication

Customer Advocacy

CRM

Executive Presence

Job description

Relativity is seeking a Senior Customer Success Manager to own strategic outcomes for a portfolio of high-impact accounts. You will act as a strategic advisor, guiding AI feature adoption, governance, and workflow transformation across legal teams.

You will manage executive relationships, drive health metrics, and collaborate with Sales and Product to deliver measurable ROI and renewal growth in a hybrid work environment.