Strategic Enterprise Client Success Manager Growth & Adoption

KODE Labs; Detroit (MI); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

Dynamic team projects

Flexible PTO

Friendly work environment

Social events

Job summary

KODE Labs, a real estate technology company headquartered in Detroit, Michigan, is seeking a Client Success Manager to drive customer outcomes, platform adoption, and value realization for enterprise clients. You will own strategic relationships and renewal strategies across a multi-site portfolio.

The role emphasizes executive communication, proactive risk management, and collaboration with Sales to identify growth opportunities, ensuring high retention and expanding customer value.

Qualifications

• 3–7+ years in Customer Success, Account Management, or SaaS.
• Experience managing enterprise or multi-site customer portfolios.
• Proven track record of retention, renewals, and growth.
• Strong executive communication and stakeholder management.
• Experience in Building Operations or PropTech is a plus.

Responsibilities

• Define success plans with customers aligned to goals.
• Drive platform adoption and value realization.
• Monitor health, adoption, engagement, and risks.
• Lead renewal planning and optimize retention.
• Develop relationships with Facilities, Ops, Real Estate, IT, and execs.
• Collaborate with Sales on expansion opportunities.

Skills

Executive communication

Stakeholder management

Project management

Customer success

Account management

Strategic account management

SaaS experience

Tools

Salesforce

CRM systems

Job description

KODE Labs, a real estate technology company headquartered in Detroit, Michigan, is seeking a Client Success Manager to drive customer outcomes, platform adoption, and value realization for enterprise clients. You will own strategic relationships and renewal strategies across a multi-site portfolio.

The role emphasizes executive communication, proactive risk management, and collaboration with Sales to identify growth opportunities, ensuring high retention and expanding customer value.