Senior Manager, Client Success: Growth & Renewal Leader

Kinective; Gilbert (AZ); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Comprehensive health coverage

Flexible PTO

11 company holidays

Immediately vested 401(k)

Wellness resources and professional发展

Professional development opportunities

Job summary

Kinective is seeking a Senior Manager, Client Success to lead a multi-tier CS team and own the execution of the client success motion across all client sizes. You will drive renewals, health, and value realization while collaborating with Product, Marketing, and Support to influence the roadmap.

You will manage onboarding, adoption, and ongoing engagement to deliver measurable outcomes, protect strategic relationships, and scale operations with data-driven playbooks and strong leadership across

Qualifications

• 6+ years of experience in Client Success, Account Management, or related post-sale roles in a B2B SaaS or technology environment.
• 3+ years of people management experience, including leadership of other leaders or managers.
• Proven track record of driving product adoption, client health, and net revenue retention across a portfolio.
• Experience leading or operating a segmented or multi-tier Client Success model across different client sizes.
• Strong operational discipline, capable of building and scaling playbooks, cadences, and team standards.
• Data-driven approach with hands-on CRM/CS platform proficiency; Vitally, Salesforce, or Gainsight a plus.
• Exceptional communication and stakeholder management skills for executive-level interactions.
• Collaborative partner who translates strategy into consistent day-to-day execution.

Responsibilities

• Own the operational execution of the Client Success motion across all client sizes and segments.
• Run the operating cadence for the team, including renewals, health reviews, escalations, and weekly rhythms.
• Ensure onboarding, adoption, and ongoing engagement with measurable outcomes and ROI for Kinective.
• Step into escalations and executive conversations to protect and deepen key client relationships.
• Own product adoption and client health across the book, driving usage and value realization.
• Monitor health signals, identify risk early, and direct mitigation before churn.
• Operationalize value demonstration and enablement frameworks into repeatable plays.
• Refine onboarding, QBRs, and health review playbooks to scale across tiers.

Skills

Leadership

Client Success

Account Management

Data-driven

CRM proficiency

Tools

Vitally

Salesforce

Gainsight

Job description

Kinective is seeking a Senior Manager, Client Success to lead a multi-tier CS team and own the execution of the client success motion across all client sizes. You will drive renewals, health, and value realization while collaborating with Product, Marketing, and Support to influence the roadmap.

You will manage onboarding, adoption, and ongoing engagement to deliver measurable outcomes, protect strategic relationships, and scale operations with data-driven playbooks and strong leadership across