Strategic Enterprise Client Success Manager

Maven Clinic Co.; New York, Northern (NY, KY); Hybrid; USD 106,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Parental leave (16 weeks)

Career development stipend

Job summary

Maven Clinic is seeking a commercially-minded Client Success Manager to own relationships with employer accounts and drive enrollment, engagement, and net revenue retention. You’ll translate member outcomes into business value, coordinate with Sales, Renewals, Product, and Analytics, and craft strategic account plans to protect and grow Maven’s revenue.

This role focuses on channel/partner relationships, program optimization, and cross-functional collaboration to deliver measurable outcomes for

Qualifications

• 5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS.
• Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred.
• Proven ability to support and execute marketing or engagement strategies that drive measurable client outcomes.

Responsibilities

• Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement.
• Collaborate with channel/payer partner client executives to manage broader strategic client relationships and unlock additional business opportunities.
• Assist in building and maintaining account plans, tracking renewal milestones, and identifying opportunities for growth.
• Monitor client health and engagement on an ongoing basis, flagging potential risks early and developing mitigation plans.
• Identify opportunities for client expansion and collaborate with Sales to build business cases and handoffs.
• Partner with Sales and Renewals teams to ensure smooth account transitions and handoffs, contributing to data-supported recommendations.

Skills

Account management

Customer success

Relationship management

Cross-functional collaboration

Enterprise client management

Tools

Salesforce

Looker

Gainsight

Job description

Maven Clinic is seeking a commercially-minded Client Success Manager to own relationships with employer accounts and drive enrollment, engagement, and net revenue retention. You’ll translate member outcomes into business value, coordinate with Sales, Renewals, Product, and Analytics, and craft strategic account plans to protect and grow Maven’s revenue.

This role focuses on channel/partner relationships, program optimization, and cross-functional collaboration to deliver measurable outcomes for